GRC Engineer

🔥 5 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚔 Compliance

👻 Ghost score 10%

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Gainsight

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $52M Series E - Gainsight on 2017-05

SaaS • B2B • Enterprise

Gainsight is a SaaS company that provides a unified Customer Success platform and related products to help businesses retain, expand, and drive product adoption with their customers. Its offerings include Gainsight CS (customer success), Product Experience (in-app engagements and analytics), Customer Communities, Skilljar (customer education), and AI-powered agents and services (Staircase AI, Agent Studio, Gainsight MCP) that surface insights and automate customer success workflows. Gainsight positions itself as an enterprise-focused, AI-native solution for post-sales teams, emphasizing retention-as-a-service, integrated customer data, and scalability for CSMs and product teams.

📋 Description

• Maintain multiple control frameworks and map controls to standards • Track control ownership and health • Meet with control owners to address control gaps • Scope internal and external audits • Work with auditors from kick-off through completion • Collect and review evidence across frameworks for compliance and traceability • Track audit findings and remediations to completion • Perform security reviews of third parties and vendors • Track vendor remediation items and maintain the vendor inventory • Draft, update, and maintain security policies, procedures, and standards • Answer customer security questionnaires and requests • Support customer audits and provide compliance documentation • Manage the risk register, including exceptions, acceptance, and expiry • Build and maintain integrations and automation for evidence collection and control monitoring • Work with engineering teams to align technical controls with business requirements • Report to the Director of Security • Occasional travel of up to 10–25% may be required for team meetings, training, or company events

🎯 Requirements

• 5+ years of experience in GRC, security compliance, IT audit, or risk management, ideally within a SaaS or cloud-based company • Working knowledge of SOC 2, ISO 27001, and NIST frameworks, including control mapping • Experience supporting external audits and assessments, including scoping, evidence collection, walkthroughs, and findings remediation • Experience performing risk assessments, maintaining a risk register, and reviewing third-party vendor security posture • Familiarity with compliance automation or GRC tools • Experience implementing security automation, including scripting or workflow tools for evidence collection and control monitoring • Understanding of cloud infrastructure and security controls such as access management, logging, encryption, and change management • Clear written and verbal communication skills, ability to explain control requirements and risk to technical and non-technical teams, and ability to manage multiple deadlines • AI Governance framework experience is nice to have • Experience with HIPAA or FedRAMP-regulated industries is nice to have • Experience with globally distributed teams is nice to have • CISA, CRISC, or Security+ certifications are nice to have • Must be based in Mexico

🏖️ Benefits

• Mentoring and career development opportunities • Inclusive, fair, and transparent hiring process • Employer-managed employment terms and benefits for EOR arrangements (where applicable)

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