Customer Service Representative

🔥 2 minutes ago

🌐 Nicaragua, Honduras, +1 more countries – Remote

🇳🇮 Nicaragua – Remote 🇭🇳 Honduras – Remote 🇬🇹 Guatemala – Remote

💵 $400 - $600 / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Geeks on Site

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

💼 Consulting

📦 Logistics

🔐 Security

Consulting • Logistics • Security

Geeks on Site is a nationwide tech-services company offering both on-site and remote support for residential and commercial customers. They provide computer and laptop repair, virus/malware removal, data recovery, printer and POS system services, smart home device installation (thermostats, doorbells, speakers, lighting, security cameras), TV mounting and home theater installation, and managed IT/outsourced IT for businesses. The company emphasizes same-day service, certified technicians, and membership plans for ongoing support.

📋 Description

• Answer a high volume of inbound calls from customers in a professional and friendly manner • Listen actively, identify customer needs, and provide accurate information or solutions • Follow call scripts and company guidelines to ensure consistent service quality • Escalate complex technical issues to the appropriate team when necessary • Maintain accurate and organized call logs in the system • Multitask efficiently while navigating multiple systems and tools • Handle high volumes of customer calls • Provide product and service information • Follow instructions and procedures • Resolve complaints • Maintain customer relationships through active listening and problem-solving skills

🎯 Requirements

• Excellent verbal communication - B2 english proficiency is required • High school diploma or equivalent • Customer Representative experience preferred but not required • Computer literacy and experience with CRM systems • Schedule flexibility to work 6 days a week within hours of operation: 7am - 12am EST • Provide a Police Record from your country of residence • A copy of the ID • A laptop or desktop computer (Windows 10/11; MAC are not compatible with our system) • Minimum 8 GB RAM (16 GB recommended for optimal performance) • Modern processor (Intel i5 or equivalent to AMD Ryzen 3 or 5) • SSD 250 GB minimum • USB headset with noise-canceling microphone • Energy and Internet stability (at least 50Mbps internet speed) • Able to connect to ethernet • Minimum 25 Mbps download / 10 Mbps upload • Wired (Ethernet) connection strongly preferred over Wi-Fi

🏖️ Benefits

• Paid training program • 15 days PTO per annum • Work remotely from anywhere in LATAM • Opportunity to grow with a U.S.-based company leading in tech services • Fast-paced, dynamic environment where your impact is recognized

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