AI and Experience Orchestration Director

🔥 0 minutes ago

🇹🇷 Turkey – Remote

⏰ Full Time

🔴 Lead

🤖 Artificial Intelligence

👻 Ghost score 10%

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Bring innovative AI and Experience Orchestration solutions to Genesys core account teams and clients • Demonstrate advanced AI expertise and lead detailed discussions with technical and business stakeholders • Engage with senior and C-level leaders and orchestrate complex opportunities across internal and external teams • Influence deal strategy and partner with account executives on territory planning, pipeline creation, opportunity progression, and forecasting • Drive field execution of Genesys AI portfolio programs, including sales campaigns and enablement initiatives • Serve as a trusted subject matter expert and model best-practice sales motions • Provide hands-on support for positioning, presentations, pricing, proposals, and related materials • Lead customer workshops shaping AI use cases, prioritisation frameworks, and pilot opportunities • Capture customer insights and partner with marketing, product, customer success, and professional services teams • Identify strategic priorities and develop AI-led opportunity pathways aligned with customer objectives • Perform ad-hoc duties as required by management

🎯 Requirements

• Strong subject matter expertise in AI, pre-sales, and customer experience technology • Excellent verbal and written communication skills • Experience in sales overlay, specialist, or subject matter expert functions • 10 to 12 years of experience in software, cloud, or AI-related roles • Proven capability in AI-powered customer experience and conversational AI solutions • Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes • Experience coordinating and executing AI proofs of concept • Ability to create effective territory and account strategies that support growth objectives • Strong critical thinking and problem-solving skills • Effective presentation skills with the ability to serve as a compelling subject matter expert • Ability to manage multiple concurrent work streams and support numerous in-flight opportunities across teams • Experience selling leading AI solutions for customer experience or contact centre transformation • Working at Genesys listed as a desirable skill

🏖️ Benefits

• Flexible-first culture with flexible ways of working • Mentorship, learning programs, leadership development and education support • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families • Employee referral program

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