Dedicated Customer Support Engineer EMEA

🕒 March 31

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Genetec

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

🔐 Security

🏢 Enterprise

☁️ SaaS

Security • Enterprise • SaaS

Genetec is a company specializing in physical security solutions that help secure people and places in a constantly changing environment. They offer a comprehensive suite of products, including cloud-based Security Center SaaS and an on-premises Security Center platform, both of which unify physical security systems, sensors, and data. Genetec is highly regarded within the industry, ranking high in global video management and access control rankings. They focus on enterprise-grade security solutions, ensuring the integration of cybersecurity and data protection throughout their offerings, and are noted for innovating and adapting their solutions to meet future business needs. With a keen eye on trends such as hybrid cloud adoption, Genetec is positioned as a thought leader in the physical security sector.

📋 Description

• Work with strategic clients to resolve technical issues and deliver exceptional service • Provide technical support and training to maximize system usage • Collaborate with R&D to stay up to date on the latest technological developments • Conduct regular system assessments to identify areas for improvement and optimize performance • Travel across Europe to work on-site with clients and strengthen relationships

🎯 Requirements

• Degree in Computer Science, Telecommunications, Electrical Engineering, or equivalent experience • Ability to analyze issues, troubleshoot problems, and make decisions • Strong collaboration skills and ability to encourage internal communication • Ability to build and maintain long-term customer relationships • Flexible and adaptable mindset when resolving issues • Professional working proficiency in English and French (a third language is a major asset) • Previous experience in software support / remote deployment is a plus • Good command of Windows operating systems and their key components • Experience configuring and troubleshooting network equipment (switches, routers) • Knowledge of networking principles, protocols, and storage solutions • Familiarity with server virtualization and client/server architecture • Expertise in video surveillance (CCTV, IP cameras, recorders, DVRs, etc.) • Certifications or experience with Genetec • Knowledge of license plate recognition systems • Access control skills (readers, cabling, UTL, etc.) • Proficiency in languages such as C#, Visual Basic, VBScript, PowerShell, or similar • Knowledge of Microsoft SQL Server