Customer Support Executive – L1, Malayalam, Hindi

Job not on LinkedIn

🔥 0 minutes ago

🇮🇳 India – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lokal

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

📱 Media

🏪 Marketplace

🌍 Social Impact

💰 $12M Series A on 2021-10

Media • Marketplace • Social Impact

Lokal is a trusted hyperlocal platform dedicated to empowering local communities in Bharat. Founded in 2018, the platform offers a range of services including local news, classifieds, job postings, and matrimony. Designed for India’s diverse linguistic population, Lokal is available in multiple regional languages. It connects users to their local community through timely updates and job opportunities while allowing businesses to advertise effectively to reach their target audience. With over 40 million users, Lokal plays a crucial role in the everyday life of its users, enhancing connectivity and community engagement.

📋 Description

• Respond to customer inquiries promptly and effectively in Telugu, Tamil, Kannada, Malayalam, Gujarati, Marathi, Bengali, Hindi and English • Assist users in understanding app functionality and troubleshoot issues • Provide feedback from customer interactions to support product and service improvements • Document customer queries and resolutions accurately for internal tracking and reference • Collaborate with team members to resolve complex user concerns • Maintain high standards of customer satisfaction through timely and empathetic support • Engage with users to build relationships and foster trust in the platform

🎯 Requirements

• Fluency in Malayalam + Hindi and English, both written and verbal • Prior experience in customer support or a related field is highly desirable • Excellent communication and interpersonal skills • Ability to remain calm under pressure and handle complaints with professionalism • Familiarity with customer support tools and platforms • Strong commitment to customer satisfaction and a solution-oriented mindset • Strong organizational skills and attention to detail • Must have access to a personal smartphone and laptop for work

🏖️ Benefits

• BYOD (Bring Your Own Device) – must have access to a personal smartphone and laptop for work • Ownership from day one • Opportunity to build for real impact • Opportunity to help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts