Sales Specialist – Patient Support Coordinator, Telehealth

🔥 15 hours ago

🇵🇭 Philippines – Remote

💵 $7 - $8 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

👻 Ghost score 0%

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Shapely

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

💼 Consulting

🍽️ Food & Beverage

🏥 Healthcare

Consulting • Food & Beverage • Healthcare

Shapely is a telehealth company focused on providing affordable weight loss solutions guided by medical experts. They offer personalized weight loss programs that include access to expert consultations, prescription medications, and ongoing support through their app. Shapely's approach emphasizes a whole-person view of weight loss, aiming to improve overall health and well-being.

📋 Description

• Make outbound sales calls and follow-ups to prospective patients who have expressed interest in Shapely • Educate leads on Shapely's program, physician-led model, and how GLP-1/GIP weight loss medications work • Explain insurance eligibility basics and general coverage considerations • Guide interested leads through enrollment and schedule initial appointments • Manage the lead pipeline in the CRM, tracking follow-ups and conversion status • Meet or exceed targets for outbound calls, conversions, and scheduled appointments • Re-engage warm leads who have not yet enrolled • Partner with Prior Authorization and Concierge teams for smooth patient handoffs • Relay common objections, questions, and friction points to leadership to refine messaging and processes

🎯 Requirements

• Advanced, fluent English — spoken and written • Proven experience in sales, telesales, or outbound calling, with a track record of meeting or exceeding conversion targets • A persuasive, consultative communication style that builds trust quickly over the phone • Previous experience in a healthcare or telehealth environment, or a similar patient-facing role • Knowledge of HIPAA, PHI, and patient privacy (training also provided) • Comfortable explaining insurance eligibility and medication coverage basics • Resilient and self-motivated when working through a high-volume outbound pipeline • Strong organizational and problem-solving skills, with a friendly, empathetic, customer-first approach • A reliable remote setup: stable high-speed internet and a quiet, private space for calls • Able to work full-time on Pacific Time (PST) • Nice to have: Experience with Zoom Phone, CRM platforms, or EHR systems (training also provided) • 40 hours per week • Able to work occasional Saturday shifts (8:00 AM – 5:00 PM PST) as part of rotating weekend coverage

🏖️ Benefits

• Fully remote • Full-time position • Career growth and a supportive team culture!