Collections Specialist

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Whizz

WebsiteLinkedInAll Job Openings

11 - 50 employees

🚗 Transport

🏪 Marketplace

Transport • Marketplace

Whizz is a company specializing in the rental and sale of electric bikes, primarily targeting food delivery services. It offers flexible payment options, including monthly rentals and split payment plans, making it accessible for individuals, even those without a Social Security Number. Whizz provides e-bikes across various locations, ensuring easy maintenance, safety features, and customer support in multiple languages. They prioritize convenient transportation solutions with an emphasis on efficiency and earning potential for delivery drivers, aiming to eliminate the hassles of traffic and maximize delivery performance.

📋 Description

• Monitor and track overdue accounts, using established protocols to secure timely payments. • Maintain accurate and up-to-date records of delinquent accounts, incl. payment arrangements, communications and invoices. • Provide exceptional customer service to balance high customer satisfaction with effective collections efforts. • Collaborate with other departments to resolve customer issues and disputes efficiently. • Prepare and provide regular reports on debt collection activities and progress. • Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities.

🎯 Requirements

• 1+ years of experience in Collections • Fluent in English (at least C1 level), knowledge of additional language French/Arabic/Spanish - advantage. • Proficiency with Microsoft Office and Google Workspace • Strong negotiation skills, attention to detail, and the ability to handle challenging customers. • High-speed internet connection, personal computer, and headset. • Knowledge of state and federal collection laws (preferred).

🏖️ Benefits

• Competitive salary with performance bonuses. • Friendly and supportive team. • Opportunity to work and grow professionally at an international level.