Virtual Customer Service Representative

🔥 13 minutes ago

🌐 Peru, Colombia, +4 more countries – Remote

🇵🇪 Peru – Remote 🇨🇴 Colombia – Remote 🇵🇦 Panama – Remote 🇧🇴 Bolivia – Remote 🇪🇨 Ecuador – Remote 🇵🇾 Paraguay – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 24%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Whizz

WebsiteLinkedInAll Job Openings

11 - 50 employees

📦 Logistics

🍽️ Food & Beverage

🚗 Transport

Logistics • Food & Beverage • Transport

Whizz is a company specializing in the rental and sale of electric bikes, primarily targeting food delivery services. It offers flexible payment options, including monthly rentals and split payment plans, making it accessible for individuals, even those without a Social Security Number. Whizz provides e-bikes across various locations, ensuring easy maintenance, safety features, and customer support in multiple languages. They prioritize convenient transportation solutions with an emphasis on efficiency and earning potential for delivery drivers, aiming to eliminate the hassles of traffic and maximize delivery performance.

📋 Description

• Support customers visiting Whizz locations remotely through a live video connection • Guide customers, answer questions, and resolve common service requests via a monitor installed at locations • Help new customers choose bikes, batteries, accessories, and services • Explain bike features, subscription plans, and pricing • Assist with sign-ups, account creation, and payments • Use sales techniques to convert potential customers into subscribers • Support existing customers with subscription questions, payments, and account issues • Troubleshoot basic bike or service issues remotely • Coordinate service requests and follow-ups with the operations team • Address customer concerns and objections while maintaining high customer satisfaction • Communicate clearly, accurately, and in a friendly manner • Coordinate with internal teams via chat and messaging tools • Build trust and long-term relationships with the rider community

🎯 Requirements

• Native or fluent Spanish • Fluent English (C1 - C2 level) • 2+ years of experience in customer support, sales, or call center roles • Comfortable working on camera and assisting customers via live video throughout the day • Ability to multitask and stay organized in a fast-paced environment • Comfortable using CRM systems and productivity tools • High-speed internet connection, and headset • Previous on-site experience in a retail environment is considered an advantage.

🏖️ Benefits

• Competitive salary. • Remote work flexibility. • Collaborative and innovative work environment.

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