Service Director

🔥 0 minutes ago

🌐 Ghana, Côte d’Ivoire, +2 more countries – Remote

🇬🇭 Ghana – Remote 🇨🇮 Côte d’Ivoire – Remote 🇿🇦 South Africa – Remote 🇰🇪 Kenya – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Lead Contract Performance Managers (CPMs) and Contract Service Leaders (CSLs) in delivering quarterly business plans, strategic blueprints, and customer satisfaction • Partner with fulfilment and cross-functional teams to optimize delivery, streamline processes, and elevate customer experience • Mentor and develop the CSL/CPM/CFM team across recruitment, onboarding, performance management, and succession planning • Collaborate with engineering and technology teams to enhance plant flexibility and reliability through standardized best practices • Collaborate with Account Managers to develop and execute growth strategies positioning the portfolio against market competition • Build relationships with customer leadership and facilitate communications and technical knowledge-sharing forums • Integrate onshore and offshore resources to simplify customer interfaces and accelerate service delivery • Ensure adherence to GE Vernova processes and policies under the SQDCC framework • Define and drive regional strategy for the Gas Power Services execution business across Southern and Eastern Africa, Nigeria, and Chad • Oversee revenue, operating margin, cash collection, safety, quality, and compliance

🎯 Requirements

• Bachelor’s degree in engineering; an MBA or equivalent advanced management qualification is a distinct advantage • Minimum of 8 years relevant experience within the energy sector, specifically within the SAENC market • Deep understanding of simple and combined cycle power plant operations • Specific expertise in GE Vernova B-Class (6B) and E-Class (9E/GT13E2) gas turbine technologies • Strong background in a service-oriented business model • Proven ability to drive accountability and deliver results in a cross-functional, matrixed organizational structure • Proficiency in GE Vernova service contract models, including Long-Term Service Agreements (LTSA), Maintenance Management Programs (MMP), and Transactional (TX) agreements • Excellent problem solving and project management • Exceptional multi-level interpersonal and presentation skills • Extensive experience managing people • Strong background in championing Health, Safety, and Environmental policies and leading continuous improvement initiatives • Strong operational finance acumen and commitment to applying Lean methodologies • Proven ability to position technical solutions to gain a competitive edge

🏖️ Benefits

• Relocation Assistance Provided: No