Technical Support Engineer

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🕒 January 6

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Gevme

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

SaaS • B2B

Gevme is an event technology platform that provides end-to-end tools for planning and running in-person, virtual, and hybrid events. The platform includes registration and payments, website and virtual-experience builders, mobile apps, attendee engagement tools, AI-powered business matching (EventGPT), onsite check-in kiosks and badge printing hardware/software, exhibitor/sponsor tools, integrations, and centralized event data/content management. Gevme’s offerings are aimed at organizations running events and conferences that require registration, attendee engagement, analytics, and onsite operations.

📋 Description

• Review application logs, error messages, and stack traces to diagnose issues • Read and navigate through our MERN stack codebase to understand system behaviour • Reproduce reported bugs in staging/development environments • Identify whether issues stem from code bugs, configuration problems, infrastructure issues, or user error • Perform root cause analysis and provide technical insights to the engineering team • Monitor AWS infrastructure health and application performance metrics • Identify patterns in support tickets that may indicate broader system issues • Collaborate with engineering on bug fixes and verify resolutions in production • Test new features from a customer perspective before release

🎯 Requirements

• 1+ years of experience in technical support, customer success, or similar role • Strong understanding of web application architecture and software engineering principles • Hands-on experience with the MERN stack (MongoDB, Express.js, React, Node.js) • Ability to read and understand JavaScript/TypeScript code • Experience with AWS services (ECS, S3, Lambda, CloudWatch, RDS, etc.) • Familiarity with RESTful APIs, HTTP protocols, and debugging API requests • Understanding of database concepts and ability to write basic MongoDB and SQL queries • Experience with Git and version control concepts • Knowledge of browser developer tools for debugging frontend issues • Excellent written and verbal communication skills • Strong analytical and problem-solving mindset • Patience and empathy when dealing with frustrated customers • Self-motivated with ability to manage multiple issues simultaneously • Detail-oriented with good documentation habits • Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development • Equipment allowances