Giti2c
51 - 200 employees
Founded 2021
🎯 Recruiter
Recruitment
Giti//c is presented as an organization with a public website that highlights job opportunities and encourages visitors to join its team. The available text emphasizes recruitment and employer branding — "Job opportunities", "Become a part of a team of the most talented professionals in the industry", and contact prompts — but provides no details about its products, services, or sector focus beyond hiring and a 2025 mention. Based on the provided content, it's primarily identifiable as an employer-facing site with a recruitment/careers focus.
Customer Support Team Lead, LATAM
Job not on LinkedIn
🕒 August 18
🗣️🇪🇸 Spanish Required
Where this job comes from
Posted on Giti2c's careers page, not through a job board
First seen by Remote Rocketship August 18
Still open on Giti2c's site. Checked 3 hours ago.
Giti2c
51 - 200 employees
Founded 2021
🎯 Recruiter
Recruitment
Giti//c is presented as an organization with a public website that highlights job opportunities and encourages visitors to join its team. The available text emphasizes recruitment and employer branding — "Job opportunities", "Become a part of a team of the most talented professionals in the industry", and contact prompts — but provides no details about its products, services, or sector focus beyond hiring and a 2025 mention. Based on the provided content, it's primarily identifiable as an employer-facing site with a recruitment/careers focus.
📋 Description
• Build and lead a customer support team for an iGaming brand across LATAM • Build a call centre for retention, promo, survey, and VIP calls • Create and optimise team workflows and KPIs • Lead, coach, and motivate Customer Support Agents • Create team development plans and provide continuous feedback • Manage shift schedules, attendance, and workforce planning • Assist with recruitment, onboarding, and training of new agents • Ensure fast and high-quality support via Live Chat, Email, WhatsApp, and Phone • Handle complex customer escalations • Monitor individual and team KPIs, including CSAT, FRT, TTR, FCR, AHT, and Agent Productivity • Prepare weekly and monthly performance reports • Identify opportunities for improvement and implement action plans • Work closely with CRM, Retention, and VIP teams • Identify churn risks and customer pain points
🎯 Requirements
• 5+ years of experience in Customer Support, with iGaming experience required • 1–2+ years of experience in a Team Lead or Supervisor role • Experience launching support operations in new LATAM markets would be a strong plus • Strong understanding of local customer communication styles across LATAM • Knowledge of online Casino & Sportsbook operations • Good understanding of bonus mechanics and wagering requirements • Understanding of payment methods across LATAM • Strong people management skills • Native-level Spanish • At least Upper-Intermediate English • Portuguese would be a plus • Experience with live chat admin panels, Jira, Slack, and related support tools
🏖️ Benefits
• Competitive compensation • Regular career development reviews • Flexible working hours • Remote work options • Generous vacation and sick leave policy • Financial assistance for professional development • Educational Allowances • Monthly allowance for personal activities • Comprehensive health insurance plans • Referral program • Team-building activities and corporate parties
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