Senior Customer Success Engineer

🔥 5 minutes ago

🇯🇵 Japan – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

💰 Secondary Market on 2020-11

Consulting • Marketing • Artificial Intelligence

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Provide technical consultancy and solution guidance through Zoom and written channels • Help customers solve day-to-day issues and design and implement GitLab solutions for DevSecOps workflows • Drive product adoption and measurable customer value across APJ accounts to support renewals and expansion • Deliver technical and architectural guidance across source code management, CI/CD, DevSecOps, and Agile planning • Partner with Account Executives and Renewals Managers on customer objectives and account plans • Plan and lead customer workshops, demos, and enablement sessions • Maintain specialty competency in GitLab capabilities and relevant DevSecOps tooling • Improve documentation and share knowledge through internal and external channels • Mentor team members and customers • Manage multiple customer engagements and communicate status, risks, and next steps

🎯 Requirements

• Experience providing technical consultancy and solution guidance through video calls and written channels • Familiarity with DevSecOps workflows across source code management, CI/CD, security, and Agile planning • Hands-on technical background in software development, systems engineering, or similar technical environments, or equivalent practical experience • Strong communication and collaboration skills • Ability to lead or support workshops, demos, and enablement sessions • Ability to manage multiple priorities in a remote, asynchronous environment • Interest in supporting customers across APJ and adapting to different cultures, working styles, and technical maturity levels • Must be based in Japan, with full working rights in Japan • Must be fluent in Japanese and English

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave • Remote work arrangement • Mentorship and support from a collaborative team