Call Center Manager

🔥 8 minutes ago

🇵🇭 Philippines – Remote

💵 ₱1.2M - ₱1.2M / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Global Medical VA Careers

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2023

🏥 Healthcare

🤝 B2B

🎯 Recruiter

Healthcare • B2B • Recruitment

Global Medical VA Careers is the careers/branding presence of Global Medical Virtual Assistants (GMVA). It describes a company that recruits, trains, and places remote medical virtual professionals who support healthcare providers — offering roles such as medical virtual assistants, medical billers, medical scribes, case managers, virtual medical managers, and related client services. GMVA emphasizes paid training, guaranteed 40-hour workweeks, paid time off, remote work, competitive rates, and a mission to support clients, patients, and Filipino workers by producing skilled, ethical medical virtual professionals.

📋 Description

• Manage day-to-day call center planning, operations, and problem-solving to meet targets and operational goals • Oversee workforce management, including staffing requirements, forecasting, capacity planning, scheduling, and attendance management • Manage staffing and scheduling to ensure workforce coverage based on call volume and business needs • Monitor key performance metrics and identify trends, gaps, and improvement opportunities • Analyze operational data and prepare regular reports on productivity, performance, staffing, service levels, and KPIs • Work with leadership and stakeholders to develop and implement action plans based on operational data and performance results • Identify operational issues through data analysis and recommend improvements to efficiency, productivity, and call center performance • Manage operational concerns, escalations, and challenges affecting service delivery, staffing, or team performance • Collaborate with team leaders, supervisors, and other departments to align staffing, scheduling, performance expectations, and operational requirements • Ensure call center processes, procedures, and workforce management practices are followed and optimized

🎯 Requirements

• A Degree in a medical or healthcare-related field is preferred • At least three years of Call Center/Contact Center/Operations Management experience, with strong knowledge of workforce management and operational processes • Experience in workforce management, staffing, scheduling, forecasting, and capacity planning • Strong understanding of call center performance metrics, KPIs, and operational reporting • Highly proficient in the English Language (Both written and oral) • Strong analytical and problem-solving skills with the ability to interpret operational data and identify trends and opportunities • Can perform under pressure and work alongside high-level professionals in a team environment • Must be efficient with MS Office applications and Google Suite, particularly Excel/Google Sheets for data analysis and reporting • Strong communication and stakeholder management skills • Open to working night shifts • Primary system: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher processor, 8 GB RAM, Windows 11 64-bit or macOS Ventura, USB noise-cancelling headset, and clear video camera • Backup system meeting the stated processor, RAM, operating system, and headset requirements, or UPS capable of powering the workstation for at least 3 hours • Primary DSL/fiber internet connection with minimum 100mb/s contracted speed • Backup internet connection with minimum 20mb/s cellular speed

🏖️ Benefits

• Rate is as high as $1600 (USD) monthly • Free Training • Paid Time Offs • HMO Coverage • Optical Rewards • Performance-Based Increase • Permanent Work From Home