IT Specialist – End User

🔥 3 hours ago

🇵🇭 Philippines – Remote

💵 $850 / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Global Medical VA Careers

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2023

🏥 Healthcare

🤝 B2B

🎯 Recruiter

Healthcare • B2B • Recruitment

Global Medical VA Careers is the careers/branding presence of Global Medical Virtual Assistants (GMVA). It describes a company that recruits, trains, and places remote medical virtual professionals who support healthcare providers — offering roles such as medical virtual assistants, medical billers, medical scribes, case managers, virtual medical managers, and related client services. GMVA emphasizes paid training, guaranteed 40-hour workweeks, paid time off, remote work, competitive rates, and a mission to support clients, patients, and Filipino workers by producing skilled, ethical medical virtual professionals.

📋 Description

• Provide first-level technical support to end users through the company’s ticketing and support channels • Troubleshoot software, applications, network, connectivity, and system-related issues • Administer and support Google Workspace, including user accounts, access, groups, and related services • Manage and support ClickUp as the company’s CRM/ticketing platform, including user access, ticket management, workflows, and basic configuration • Assist with account access, password resets, application access, and other IT-related requests • Support user onboarding, offboarding, and lifecycle activities, including account provisioning and deactivation • Install, configure, update, and troubleshoot approved applications and software • Monitor and follow up on reported incidents to ensure timely resolution and documentation • Maintain accurate records of IT assets, user accounts, software, and support activities • Create and maintain troubleshooting guides, knowledge-base articles, and support documentation • Coordinate with other departments and external vendors when technical assistance is required • Identify recurring issues and recommend improvements to IT processes, tools, and user experience • Assist with IT projects, system implementations, testing, and technology rollouts as needed

🎯 Requirements

• Bachelor’s degree or equivalent experience in Information Technology, Computer Science, or a related field • Experience in an IT help desk, technical support, or end-user support role • Strong software troubleshooting and problem-solving skills • Working knowledge of Google Workspace, ClickUp, Windows, macOS, and common business applications • Basic understanding of networking, account management, and user administration • Strong communication and customer service skills • Ability to explain technical issues and solutions clearly to non-technical users • Strong organizational skills and ability to manage multiple support requests and priorities • Primary computer: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher, 8 GB RAM, Windows 11 64-bit or macOS Ventura, USB noise-cancelling headset, and clear video camera • Backup system meeting the listed processor, RAM, and operating-system requirements, or UPS capable of powering the workstation for at least 3 hours • Primary DSL/fiber internet connection of at least 100 Mbps contracted • Backup internet connection of at least 20 Mbps via cellular connection

🏖️ Benefits

• Free Training • Paid Time Offs • HMO Coverage • Optical Rewards • Performance-Based Increase • Permanent Work From Home