Customer Service Representative, German-speaking

🕒 May 19

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Global People Sphere

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 HR Tech

🎯 Recruiter

HR Tech • Recruitment

Global People Sphere is a company whose public Notion page currently shows only a placeholder message requiring JavaScript ("JavaScript must be enabled in order to use Notion"). There is no visible content to confirm its offerings. Based on the company name, it likely focuses on people-focused services such as HR, recruitment, or workforce solutions, but this is an inference and not confirmed by the available page. For accurate details, enable JavaScript or contact the company directly.

📋 Description

• Handle inbound customer inquiries primarily by phone, ensuring a professional customer experience • Process written customer inquiries during available service hours • Assist with scheduling, rescheduling, and cancellations related to installation services • Provide first-level assistance for basic questions about smoke detectors (no technical background required) • Support with billing inquiries and explain invoice items • Assist customers with questions about the customer portal • Coordinate appointments for meter readings • General handling of service-related customer inquiries

🎯 Requirements

• Native or fluent German (C1/C2) in speaking and writing • Initial experience in phone-based customer service or strong motivation for inbound customer support • Stable internet connection and power supply for remote work (speed test required) • Confident use of PC and digital communication tools • Patient, service-oriented personality with clear and structured communication • Reliable work style and quick comprehension • Willingness to handle written customer inquiries as well • Interest in a long-term role in customer service (no interest in sales projects)

🏖️ Benefits

• Pure inbound customer service role with no sales responsibilities • Structured onboarding and clear processes • Stable full-time employment within an established service environment • Opportunity to gain experience in the energy and real estate sector • Supportive team focused on high-quality customer service • Working hours Monday to Friday between 08:00 and 18:00