Customer Service Representative

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Globl.Contact

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

B2B • SaaS • Telecommunications

Globl. Contact is a company specializing in customer experience services and technology integration. By utilizing innovative technologies, training concepts, and performance data, Globl. Contact agents solve complex customer problems not addressed by digital self-service. The company employs an omnichannel approach for sales and customer retention, helping businesses retain existing customers and acquire new ones. Globl. Contact's services include technical advisory with a focus on customer experience, and enablement of operations via a scalable, remote-only model. The company emphasizes flexibility, mental health, and community, offering remote work solutions and customized work-life balance options.

📋 Description

• You are the first point of contact for customers and assist them in resolving their concerns. • You handle customer inquiries reliably and document them carefully in our systems. • You find appropriate solutions and ensure a positive customer experience through your service. • No sales, no active selling: your focus is exclusively on delivering high-quality customer service.

🎯 Requirements

• Previous experience in customer service or call centers is an advantage. • You have strong empathy and enjoy helping people. • Excellent German language skills, both spoken and written. • You work reliably and in a structured manner and maintain an overview even in stressful situations. • You have an interest in fashion, e-commerce, and mail-order retail. • Proficient computer skills and a quick ability to learn. • A stable internet connection and a quiet workspace at home are required.

🏖️ Benefits

• 🌍 100% remote work — work flexibly from your home office. • 💻 The necessary technical equipment will be provided for your daily work. • 🎓 A multi-week, paid training period and professional onboarding. • 📄 A permanent employment contract. • 💰 Attractive compensation. • 🤝 A motivated team with regular digital exchange and a strong community. • 🚀 Development opportunities within an international company.