Affiliate Payment Ops Specialist II

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

☁️ SaaS

🤝 B2B

💰 Series A on 2021-11

SaaS • Marketing • B2B

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Develop a thorough working knowledge of the commissions structure and apply it consistently across all affiliate activity • Monitor and maintain affiliate records within the referral program platform, including upgrade tier tracking, referral link assignments, and account tagging • Validate commission calculations on a regular basis to for accuracy before payouts are processed • Process weekly commission payouts in a timely and accurate manner, flagging discrepancies for resolution • Maintain organized affiliate payment and tax records in compliance with company policies and regulatory requirements • Prepare and issue year-end 1099 forms to applicable affiliates • Serve as the primary point of contact for affiliate inquiries, managing a high-volume inbox with professionalism, accuracy, and a consistent response standard • Serve as the primary point of contact for the Affiliate department, managing communications and manual requests, escalating complex cases as needed • Identify patterns in affiliate questions or issues and proactively surface process improvement opportunities to leadership • Administer endorsement payouts, confirming agreements are accurately reflected in payment records and disbursements are processed on schedule • Track and reconcile endorsement payment terms, deliverables, and payout milestones in coordination with relevant stakeholders • Directly enter and manage endorsement invoices in the AP system, securing comprehensive documentation and accurate coding to guarantee timely cross-departmental submission and absolute audit readiness • Collaborate with the accounting team to maintain and update the endorsements tracker, confirming accuracy and completeness for the marketing team's visibility • Serve as the operational link between the Marketing department and accounting on all endorsement-related payment activity

🎯 Requirements

• Bachelor's degree in Accounting, Finance, or related field required. • Minimum of 2 years in a front-facing role, preferably in Affiliate operations or Accounts Payable • Hands-on experience with referral program tracking software, such as FirstPromoter • Experience with global payout platforms and methods • General understanding of Accounts Payable processes, including vendor onboarding and tax documentation • Experience with working with data in Excel and Google Sheets • A customer-first mindset with strong written and verbal communication skills.

🏖️ Benefits

• EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. • We encourage you to review our Privacy Policy before submitting your application.