Customer Support Representative, Apprentice

🔥 15 hours ago

🇮🇳 India – Remote

💵 ₹32k / month

⏰ Full Time

⚪️ Entry-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

💰 Series A on 2021-11

Consulting • Logistics • SaaS

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Handle customer queries through chat, email, Zoom, and calls • Troubleshoot and resolve common product and configuration issues • Escalate complex technical issues with clear documentation • Deliver excellent customer experiences through professional and empathetic communication • Learn HighLevel's products, tools, and support processes through hands-on training • Collaborate with Team Leads and peers to improve product knowledge and troubleshooting skills • Leverage AI tools to improve support efficiency and customer experience

🎯 Requirements

• Recent graduate or individual looking to start a career in technical customer support • Strong English communication skills, written and verbal • Basic technical aptitude and interest in SaaS products and technology • Good problem-solving skills and customer-first mindset • Ability to handle challenging customer situations with patience and empathy • Willingness to learn new tools, processes, and technologies quickly • Strong attention to detail and ability to work collaboratively in a remote environment • Familiarity with Freshdesk, Zendesk, or Zoho is a plus

🏖️ Benefits

• Guided mentorship from experienced customer support professionals and team leads • Hands-on product training • Potential conversion to a full-time role based on performance and business requirements