Senior Business Systems Manager

🕒 March 5

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

☁️ SaaS

🤝 B2B

💰 Series A on 2021-11

SaaS • Marketing • B2B

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Own the enterprise-wide architecture for all internal business systems at HighLevel. • Maintain a clear, living system map that documents tools, integrations, data flows, and ownership. • Ensure systems are designed intentionally to support speed, scale, and reliability. • Act as the architectural gatekeeper for all new internal system requests. • Evaluate tools and vendors by assessing business need and strategic alignment. • Provide clear recommendations on whether to buy, build, enhance, consolidate, or decline tools. • Design and govern system integrations across operational platforms and analytics tooling. • Establish standards for configuration, access, documentation, change management, and data integrity. • Identify and proactively address architectural risks, technical debt, and system redundancy. • Serve as a trusted advisor to leaders across Support, Revenue, Finance, and Corporate teams.

🎯 Requirements

• 10+ years experience owning or architecting enterprise internal systems in a high-growth SaaS environment. • Deep experience across multiple functional domains, including customer-facing teams, RevOps, HR, Finance, and Accounting systems. • Strong expertise in systems integration, APIs, middleware, data pipelines, and BI ecosystems. • Proven experience evaluating tools and vendors, including implementation effort estimation and TCO analysis. • Comfortable operating as a senior decision-maker influencing tooling and architectural strategy. • Excellent communicator with the ability to connect technical decisions to business outcomes. • Experience building or leading enterprise systems or business applications teams. • Familiarity with workforce management, forecasting, payroll-adjacent systems, or revenue analytics. • Experience driving system consolidation, re-architecture, or platform standardization at scale. • Strong partnership experience with Finance, Procurement, and Executive leadership.

🏖️ Benefits

• Health insurance • Professional development • Remote work options