Staff Backend Engineer – Trust & Control Safety Systems

Job not on LinkedIn

🔥 3 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🔴 Lead

👷🏻‍♀️ Engineer

👻 Ghost score 13%

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

💰 Series A on 2021-11

Consulting • Logistics • SaaS

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Architect the future of HighLevel's Trust, Controls & Safety platform • Lead technical direction for a real-time platform securing signups, SaaS checkouts, user management, and global communication usage • Redesign and optimize data models, queries, and indexing strategies across MongoDB, Firestore, and Elasticsearch • Own Elasticsearch reliability, including ingestion, indexing, shard strategy, and query performance for billions of documents • Improve replication health and enforce predictable query and index latency • Define data flow and integration boundaries between storage, cache, and APIs • Build observability across data paths, including metrics, traces, slow query logs, replication lag, and cluster health dashboards • Enforce unit, integration, and load testing standards • Drive RFCs, ADRs, and design reviews • Write code, design systems, and debug production issues • Mentor engineers across squads and influence cross-functional stakeholders in Engineering, Product, Finance, Risk, Support, and channel teams

🎯 Requirements

• 8+ years of experience building high-scale, mission-critical backend systems • Deep expertise in concurrency, event-driven architectures, and consistency primitives (CAS, atomic dry-runs, idempotency) • Experience with systems where correctness has financial consequences, such as metering, ledgers, billing, reservations, or payment gateways • Technical leadership driving architecture for multi-team platforms from design to production • Strong experience with relational and NoSQL data models, especially complex transactional data • Working knowledge of streaming and analytical stores for time-windowed aggregation • Experience designing policy- or rules-driven systems with versioning, safe rollout, and rollback • Familiarity with monitoring, SLOs, and root-cause analysis in production environments • Familiarity with hallucination mitigation strategies • Track record of technical leadership without formal authority • Excellent communication and cross-functional collaboration skills • Pragmatic, hands-on engineering approach • Experience with Elasticsearch cluster management, multi-tenant indexing, or lifecycle policies (nice to have) • Familiarity with ClickHouse or other OLAP systems (nice to have) • Background in event-driven systems, data pipelines, or message brokers (nice to have) • Experience with rules engines, velocity checks, or adversarial defense systems (preferred) • Hands-on experience with Go, Redis (Lua), ClickHouse, and Flink (preferred) • Experience with Node.js and Go in production services (preferred)

🏖️ Benefits

• Remote-first organization • Global, remote work environment • Employee India commitment