HighLevel
201 - 500 employees
Founded 2018
☁️ SaaS
🤝 B2B
💰 Series A on 2021-11
SaaS • Marketing • B2B
HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.
Systems Support Specialist II
🕒 December 18, 2025
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HighLevel
201 - 500 employees
Founded 2018
☁️ SaaS
🤝 B2B
💰 Series A on 2021-11
SaaS • Marketing • B2B
HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.
📋 Description
• Own end-to-end BI and AI support operations — no L1 escalation layer. • Monitor, troubleshoot, and resolve issues related to data pipelines, dashboards, and AI agent systems. • Investigate and fix data refresh delays, broken reports, and pipeline or ETL job failures. • Proactively identify recurring problems and drive long-term corrective actions. • Document root causes and publish knowledge base articles or SOPs to prevent recurrence. • Manage AI Agent provisioning, deprovisioning, and reconfiguration for Joiners, Movers, and Leavers. • Monitor AI Agent health and performance (usage metrics, access issues, configuration drift). • Collaborate with the AI engineering team to debug system workflows and automate monitoring. • Support data governance and compliance efforts by maintaining access logs, documentation, and permissions. • Work closely with WFM, Marketing, BI, AI, and Reporting COE teams to ensure uninterrupted operations.
🎯 Requirements
• 3+ years of experience in BI or data support roles, preferably in fast-paced, cross-functional environments. • Proficiency in SQL, Snowflake, Tableau, Airflow, and Fivetran, with experience debugging ETL and reporting issues • Familiarity with AI systems, API integrations, and monitoring tools (e.g., Prometheus, Datadog, or custom dashboards). • Strong understanding of data governance, compliance, and access control best practices. • Experience supporting systems used by Finance, Sales, Marketing, and RevOps functions. • Excellent communication skills, with the ability to handle escalations and manage cross-team expectations. • Comfort working in a shift-based or extended coverage model to support global teams.
🏖️ Benefits
• Equal Employment Opportunity Employer • Building a global community rooted in creativity, collaboration, and impact
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