Customer Support Specialist – IT, ENG, FR

🔥 1 hour ago

🇭🇺 Hungary – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GoTo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

💼 Consulting

🏥 Healthcare

⚖️ Legal

💰 Seed Round on 2013-11

Consulting • Healthcare • Legal

GoTo is a company offering all-in-one business communication and remote IT management solutions. Their product lineup includes GoTo Connect, an all-in-one communication platform providing features like cloud-based phone systems, digital channels, and AI-powered contact centers designed to improve customer experiences. Additionally, GoTo offers IT management and support services like remote access, mobile device management, and IT asset management to enhance enterprise productivity and security. They cater to various industries, such as healthcare, legal, education, and professional services, ensuring seamless communication and IT support from any location on any device.

📋 Description

• Provide first-line support to customers for LogMeIn ITSG products, including LogMeIn Rescue and LogMeIn Resolve • Handle inbound calls, callback requests, and email messages in Italian and English or French and English • Initiate test scenarios or remote sessions with customers as needed • Lead customer issues end-to-end during the initial interaction whenever possible • Provide thorough troubleshooting and clear, proactive customer communication • Document and manage customer cases in Salesforce and other support systems • Adhere to SLA requirements and set clear customer expectations • Strive to achieve first-contact resolution through independent issue handling • Gather customer, system, and application information and logs to support issue investigation • Collaborate with next-level support teams on complex issues • Continuously develop product knowledge and technical skills

🎯 Requirements

• Excellent written and verbal communication skills in Italian and English OR French and English • Previous experience in customer-facing IT support • Strong troubleshooting and analytical skills • Ability to prioritize tasks effectively • Willingness to learn new technologies • Ability to lead remote support sessions with customers • Ability to accurately capture reproduction steps, screenshots, and exact error messages • Ability to collect relevant system or application logs for troubleshooting and escalation • Solid user-level knowledge of Windows, macOS, Android, and iOS • Hands-on troubleshooting experience with endpoint, connectivity, and access-related issues • Experience with software installation • Ability to work remotely from Hungary

🏖️ Benefits

• Comprehensive health benefits • Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days • Tuition reimbursement • Access to instructor-led and on-demand learning and development programs • The Thrive Global Wellness Program • Confidential Employee Assistance Program (EAP) • Wellness app • One-on-one wellness coaching • Employee Resource Groups (ERGs) • GoTo Gives • Charitable matching • Flexible resources and support to thrive at work and at home • Inclusive workplace culture

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