Technical Account Manager

Job not on LinkedIn

🔥 25 minutes ago

🇬🇹 Guatemala – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GoTo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

💼 Consulting

🏥 Healthcare

⚖️ Legal

💰 Seed Round on 2013-11

Consulting • Healthcare • Legal

GoTo is a company offering all-in-one business communication and remote IT management solutions. Their product lineup includes GoTo Connect, an all-in-one communication platform providing features like cloud-based phone systems, digital channels, and AI-powered contact centers designed to improve customer experiences. Additionally, GoTo offers IT management and support services like remote access, mobile device management, and IT asset management to enhance enterprise productivity and security. They cater to various industries, such as healthcare, legal, education, and professional services, ensuring seamless communication and IT support from any location on any device.

📋 Description

• Provide advanced support for VIP customers and escalations • Troubleshoot VoIP, SIP, networking, and UCC/ITSG product issues • Participate in a 24/7 on-call rotation to support critical customer needs • Partner with Engineering and Development teams to resolve complex technical issues • Identify trends, manage escalations, and ensure strong customer satisfaction • Document support cases and maintain SLA commitments

🎯 Requirements

• Experience in IT Networking or Technical Support • Strong troubleshooting experience with production networks • Knowledge of VoIP and SIP call flows • Excellent English communication skills • Ability to multitask and work in a fast-paced environment • Strong problem-solving mindset and willingness to learn new technologies • Availability to participate in a rotating on-call schedule including nights and weekends

🏖️ Benefits

• Comprehensive health benefits • Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days • Tuition reimbursement • Access to instructor-led and on-demand learning and development programs • The Thrive Global Wellness Program • Confidential Employee Assistance Program (EAP) • Wellness app • One-on-one wellness coaching • Employee Resource Groups (ERGs) • GoTo Gives • Charitable matching • Flexible work resources and support