Implementation Support Engineer

🕒 October 21

🇱🇧 Lebanon – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

CME

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

CME is a multinational technology consulting firm that specializes in driving digital transformation for businesses worldwide. With expertise in areas such as staff augmentation, software development, artificial intelligence, and the Internet of Things, CME delivers tailored, end-to-end technology solutions that enable clients to improve operational excellence and customer engagement. Their impressive track record includes partnerships with Fortune 500 companies and successful execution of over 250 innovative projects, making them a trusted partner in the technology consulting space.

📋 Description

• Serve as the primary PACS technical support resource for customer healthcare IT projects • Provide second-level support for PACS/RIS and healthcare IT systems, troubleshooting and resolving escalated technical issues • Respond to customer inquiries via phone, email, and ticketing systems • Coordinate projects and own tasks as the primary point of contact for customer communication and issue resolution • Collaborate with IT, Product, Engineering, and Project Management teams to resolve complex issues • Monitor and triage support queues, assigning tickets to appropriate teams • Maintain records of incidents, resolutions, workflows, and system changes in the ticketing system • Contribute to support process improvement, knowledge base documentation, and root cause analysis • Ensure compliance with healthcare regulatory standards and internal IT policies • Maintain customer relationships through proactive communication, updates, and technical guidance • Deliver product and service training to administrators, service-level users, and customers • Perform DeepHealth RIS/PACS system updates, upgrades, and maintenance • Conduct pre-sales technical evaluations and provide level-of-effort assessments • Integrate and support solutions within public cloud environments and DeepHealth platforms • Design, implement, document, and support technical solutions meeting customer and organizational requirements • Work cross-functionally to ensure customer satisfaction, issue resolution, and operational success • Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency • Identify opportunities to improve customer experience and ongoing operational and service enhancements

🎯 Requirements

• Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience • Minimum of 5 years of experience in IT support roles • Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role • Strong knowledge of Windows operating systems, including Windows 7 and above and Windows Server • Strong Linux system administration and command-line experience • Experience with MSSQL database management and relational database technologies • Strong understanding of networking concepts, troubleshooting, and infrastructure support • Experience supporting PACS, RIS, DICOM, HL7, EMR, and other healthcare IT systems • Proven experience troubleshooting complex software applications and healthcare technology solutions • Experience with public cloud environments and cloud-based integrations • Strong understanding of PC/server hardware platforms and general IT infrastructure • Familiarity with scripting, data serialization, and reporting tools such as SSRS • Strong troubleshooting, analytical thinking, and critical problem-solving skills • Experience using ticketing systems and ITIL-based support processes • Strong customer service, relationship management, and call center support experience • Excellent written and verbal communication skills with both technical and non-technical audiences • Excellent English communication skills • Ability to manage multiple priorities and work effectively under pressure • Ability to collaborate effectively across cross-functional technical and business teams • Flexibility to work varied schedules and participate in on-call rotations as required (from 2:00 PM to 12:00 AM or 3:00 PM to 1:00 AM)

🏖️ Benefits

• Remote work arrangement • On-call rotation participation as required

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume