Staff Technical Writer

🔥 13 hours ago

🌐 Spain, Canada, +4 more countries – Remote

🇪🇸 Spain – Remote 🇨🇦 Canada – Remote 🇩🇪 Germany – Remote 🇮🇪 Ireland – Remote 🇬🇧 United Kingdom – Remote 🇺🇸 United States – Remote

💵 €73k - €88k / year

⏰ Full Time

🔴 Lead

🔏 Technical Writer

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grafana Labs

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Grafana Labs is a company that specializes in open-source observability technologies and solutions. It offers a comprehensive suite of tools for logging, metrics, tracing, and profile management with products like Grafana, Loki, Tempo, and Mimir. Their offerings are designed to help businesses visualize, monitor, and alert on data from various sources, providing capabilities such as anomaly detection, root cause analysis, and service level objective management using AI/ML insights. Grafana Labs provides both cloud-based and self-managed solutions, ideal for infrastructure, application, and frontend observability. Additionally, their platform supports integration with various data sources like Prometheus and OpenTelemetry, making them a key player in the observability and infrastructure monitoring space.

📋 Description

• Plan, research, write, and maintain documentation and learning content, including concepts, tasks, tutorials, references, and in-product learning • Use AI tools and workflows for drafting, structuring, technical validation, consistency checks, and content maintenance • Contribute to shared AI workflows and improve or automate content creation and maintenance • Partner with engineers, product managers, and stakeholders to understand requirements and interview subject matter experts • Turn complex technical details into clear, accurate content • Test documented software and procedures, and identify product and UX gaps • Use documentation and learning analytics and user feedback to identify content gaps, prioritize work, and demonstrate impact • Improve information architecture, voice, and consistency across documentation • Manage multiple projects and reprioritize and communicate when plans change • Mentor teammates and share practices that improve team quality

🎯 Requirements

• Experience writing or documenting enterprise or developer-facing software, with a portfolio or writing samples that show technical depth • Hands-on experience using AI tools and models in your writing workflow, and ability to explain how you evaluate and verify their output • Experience with docs-as-code: command-line Git, GitHub pull requests and reviews, Markdown, and common IDEs • Ability to set up, run, and troubleshoot software independently, such as command line, containers, or Kubernetes, or willingness to learn quickly • Experience collaborating with engineers and product managers to obtain accurate technical information • Experience working remotely and asynchronously on a distributed team • Curiosity about AI workflows and professional skill with AI tools • Technical credibility and ability to learn new technical domains quickly • Strong judgment and editing skills • Ability to manage multiple projects independently and collaboratively • Ability to write concisely and plainly for readers of all experience levels • Bonus: Experience with observability, monitoring, cloud-native tooling, or open source documentation

🏖️ Benefits

• Equity • Bonus (if applicable) • 100% remote work • Career growth pathways • In-person onboarding • 30 days of annual leave per annum • 3 annual leave days reserved for Grafana Shutdown Days • Transparent communication and regular company-wide updates • Autonomy and support to ship great work • High-trust, low-ego culture • Approachable, transparent leadership