Renewals Specialist

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Granicus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏛️ Government

☁️ SaaS

📋 Compliance

Government • SaaS • Compliance

Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.

📋 Description

• Prepare renewal quotes for Granicus contracts in your pipeline 120 days prior to expiration and submit to clients. • Manage agreements efficiently and accurately from start to finish including logging and updating the contract management system. • Review and complete action items on the Salesforce dashboard in a timely manner. • Contact and follow up with clients and partners in accordance with renewal processes to ensure timely renewal, with the expectation that 100% of the designated client accounts will be closed by the renewal date. • Manage customer requests for contract amendments, merges, cancellations, and transfers; escalate to Contracts Specialist as appropriate. • Review and interpret contractual terms and conditions with escalation to Contract Specialists as necessary. • Though not a Sales role, the Renewals Specialist should be able to identify upsell and expansion leads in client account review and log them promptly and accurately in Salesforce for sales engagement. • Partner with Sales, Contract Specialists, and Customer Success to save any at-risk and late renewals. • Validate client entitlements and other contract attributes. • Ensure accurate post-signature processing of orders as they are received. • Additional renewals projects as assigned.

🎯 Requirements

• Early in career • Must be fluent in Spanish and English • Background in Customer Service, Business Administration, Banking, or Finance is ideal • Attention to detail required • Exceptional written and verbal communication skills • Comfortable interacting with all levels of a professional organization • Outstanding interpersonal skills, customer service, and communication (in person, over the phone, and through electronic communications and social media) • Must thrive in an environment of measurable performance management • Strong ability to navigate multiple software platforms • Strong time management and organizational skills • Strong self-starter with the desire and ability to succeed in a fast-paced, high-growth environment

🏖️ Benefits

• Employee Resource Groups to encourage diverse voices • Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs • Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more