Renewals Specialist

Job not on LinkedIn

🕒 August 4

🇨🇷 Costa Rica – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Granicus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏛️ Government

☁️ SaaS

📋 Compliance

Government • SaaS • Compliance

Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.

📋 Description

• Manage and close a predetermined set of existing client accounts • Prepare renewal quotes 120 days before contract expiration and submit them to clients • Manage agreements from start to finish, including logging and updating the contract management system • Review and complete Salesforce dashboard action items • Contact and follow up with clients and partners to ensure timely renewals • Manage contract amendments, merges, cancellations, and transfers; escalate as appropriate • Review and interpret contractual terms and conditions • Identify upsell and expansion leads and log them in Salesforce for sales engagement • Partner with Sales, Contract Specialists, and Customer Success to save at-risk and late renewals • Validate client entitlements and other contract attributes • Process orders accurately after signature • Complete additional renewals projects as assigned

🎯 Requirements

• Early in career • Must be fluent in Spanish and English • Ideal background in Customer Service, Business Administration, Banking, or Finance • Attention to detail • Exceptional written and verbal communication skills • Comfortable interacting with all levels of a professional organization • Outstanding interpersonal skills and customer service abilities • Ability to communicate in person, over the phone, through electronic communications, and social media • Ability to thrive in measurable performance management environments • Strong ability to navigate multiple software platforms • Strong time management and organizational skills • Strong self-starter able to succeed in a fast-paced, high-growth environment • Responsible for preserving the confidentiality, integrity, and availability of company information assets • Responsible for ensuring employee and customer data privacy and completing required privacy training

🏖️ Benefits

• Option for in-office work near one of the company’s hubs • Employee Resource Groups • Coffee with Mark sessions with the CEO • Microsoft Teams communities focused on wellness, art, furbabies, family, and parenting • Special guest sessions addressing issues impacting employees