Customer Care Analyst – Operations

🔥 0 minutes ago

🇫🇷 France – Remote

👨‍🎓 Internship

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Green-Got

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💳 Fintech

🛍️ eCommerce

☁️ SaaS

Fintech • eCommerce • SaaS

Green-Got is a financial technology company that provides a comprehensive suite of payment solutions, enabling businesses to manage online and in-person payments effortlessly. It offers tools for payment processing, subscription management, invoicing, and financial reporting, designed to streamline revenue operations and optimize user experiences. Green-Got's platform supports a wide range of payment methods and integrates seamlessly with various eCommerce and SaaS applications, making it a versatile choice for businesses looking to elevate their financial infrastructure.

📋 Description

• Respond to members via chat, email, and phone with clarity, empathy, and within agreed response times • Support members with their accounts, transactions, and questions following investigation • Identify, assess, and resolve unprecedented cases • Collect, structure, and share members’ needs, frustrations, and suggestions with the Product, Tech, and Marketing teams • Optimize processes and keep documentation up to date • Identify bugs, report them to the relevant teams, and track their resolution • Participate in testing new features before they go live • Identify opportunities to improve the member experience • Define performance indicators and implement concrete actions • Set up the tools and routines needed to monitor projects and ensure successful outcomes • Collaborate with the Product, Tech, Compliance, Marketing, and Impact teams

🎯 Requirements

• Education: BTS, university technical degree, business school, IAE, or any program related to customer relations • Initial experience in customer care or customer service is a strong plus • Strong customer-service orientation • Rigorous and well organized • Strong writing skills and impeccable spelling and grammar • Analytical curiosity • Ability to manage stress • Working proficiency in English • Sensitivity to the environmental transition • Comfortable using digital tools: Intercom, Notion, Slack, Aircall • Interest in AI and automation applied to customer service • 35-hour workweek

🏖️ Benefits

• A role with a genuine impact • Meaningful responsibilities • Learning alongside a team that is committed to sharing its expertise • Opportunities for growth and increased responsibility • Flexibility: remote work from home and anywhere in Europe • Regular events: GG Team Day, CC Team Building, and Green Camp • Remote work possible from home and anywhere in France • An ambitious, demanding, and determined team

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