Trading Support Operator, EMEA

🔥 0 minutes ago

🇵🇱 Poland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Operator

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GRID esports

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎮 Gaming

☁️ SaaS

💰 $10M Series A on 2021-04

Gaming • SaaS • Data Analytics

GRID esports is a data platform company that focuses on providing comprehensive data solutions for the esports industry. The company offers services to game developers, esports betting and fantasy platforms, media, and tournament organizers by connecting them with professional teams and fans through official in-game data. GRID's technology tracks every aspect of a game at the server level, offering secure and accurate data feeds, streaming, and visualizations. With partnerships with over 70 game publishers and 350 data consumers, GRID serves as a crucial hub for managing and distributing data, empowering the esports ecosystem.

📋 Description

• Act as the primary point of contact for sportsbook customers regarding GRID's Odds products and trading-related services • Respond to customer queries and operational alerts, ensuring issues are acknowledged and investigated in a timely manner • Support customers with questions related to fixture coverage, market coverage, market availability, settlement, and product behavior • Gather and validate information to determine the nature and impact of customer-reported issues • Escalate issues to appropriate internal teams when necessary • Help improve the GRID product suite based on customer feedback and identified defects • Log and track operational, product, and service issues • Continuously develop knowledge of esports, sportsbook operations, betting markets, and GRID products • Contribute daily to the knowledge base for GRID employees, partners, and customers • Work closely with sportsbook customers and internal stakeholders to support GRID's Odds products and trading-related services

🎯 Requirements

• Previous experience in customer-facing Support, Operations, or similar roles • Strong attention to detail • Excellent written and verbal communication skills • Ability to learn new products, services, and operational workflows quickly • Ability to investigate issues and gather relevant information • Strong problem-solving skills • Experience with collaborative tools such as Slack, G-Suite, Jira, and Teams • Interest in esports, betting, or data-driven products • Ability to work effectively in a fast-paced operational environment • Availability to work shifts and weekends if required • Excellent written and spoken English; other languages are a plus • Experience working in sportsbook, betting, or trading environments is nice to have • Understanding of betting markets and settlement processes is nice to have • Understanding of esports tournament structures, formats, and rules is nice to have • Experience supporting B2B customers is nice to have • Familiarity with data feeds, APIs, or technical products is nice to have • Ability to work in European timezones • Ability to work shift schedules • Ability to work on a B2B contract

🏖️ Benefits

• Flexible working conditions • Mental health support, including access to professional counselors covered by the business • Company and team-wide events • Work travel opportunities with travel insurance • Training and development budget • High-quality swag/merch • 28+ days of vacation per year • Self-development budget • Strong career advancement opportunities • Support from teammates for professional growth • Remote work environment • Offices in Berlin and Wroclaw • Opportunities to meet colleagues in person • Travel opportunities