Customer Success Specialist, Portuguese, Spanish

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Grubtech

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

☁️ SaaS

🤝 B2B

SaaS • B2B

Grubtech is an all-in-one SaaS platform that connects and centralizes restaurant systems — aggregating online orders, POS, delivery platforms, fulfillment and ERP — to streamline order management, menu syncing, dispatching, and real-time analytics for independent restaurants, multi-location chains, cloud kitchens, and global brands.

📋 Description

• New customer onboarding: Be the initial and main point of contact, ensuring a smooth transition and that customers are ready to use all the features of our platform. • Relationship management: Establish and nurture strong relationships with our clients, understanding their needs and ensuring they achieve success with our solution. • Success analysis: Monitor customer performance and use of the platform, identifying opportunities for improvement and anticipating potential problems. • Problem solving: Act as a specialist on our platform, answering questions and assisting in resolving challenges. • Feedback and improvement: Collect customer feedback and collaborate with the product and development teams to help shape the future of our tool.

🎯 Requirements

• Proficiency in English , Portuguese , and Spanish (mandatory). • At least 1 year experience in Onboarding, Customer Success, or a similar role, preferably in the SaaS sector. • Excellent communication and interpersonal skills. • Ability to work autonomously and proactively.