Customer Service Representative, German

Job not on LinkedIn

🔥 32 minutes ago

🇲🇰 North Macedonia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GRÜN smiles

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🤝 B2B

🏢 Enterprise

💼 Consulting

B2B • Enterprise • Consulting

GRÜN smiles is an outsourcing service provider and development center based in Thessaloniki, Greece and a subsidiary of the German GRÜN IT Group. It offers multilingual customer service and call-center support (German, English, French) as well as nearshore software development and staffed development teams for technologies such as C#, Java, PHP, C and React. GRÜN smiles positions itself as a B2B partner delivering flexible, individualized outsourcing solutions to reduce costs while maintaining service quality for startups and established companies.

📋 Description

• Handle customer inquiries. • Communicate with customers by phone and through written channels. • Understand customers’ needs and explain appropriate next steps. • Explain the value of professional hearing consultations. • Guide customers through the appointment-booking process. • Address questions and concerns. • Schedule appointments with partner hearing-care providers. • Document customer interactions in the relevant systems. • Work with colleagues to ensure an excellent customer experience.

🎯 Requirements

• Communicate with customers by phone and through written channels. • Understand customers’ needs and explain appropriate next steps. • Explain the value and benefits of a professional hearing consultation. • Address open questions and potential concerns during the appointment-booking process. • Schedule appointments with partner hearing-care providers. • Build trust through friendly, confident, and professional communication. • Document customer interactions accurately and completely in the relevant systems. • Work closely with colleagues. • Native or near-native German proficiency is preferred.

🏖️ Benefits

• A supportive work environment with plenty of room for your ideas and opportunities to help shape the organization. • Meaningful work without sales pressure, cold calling, or product support responsibilities. • Work from home in North Macedonia starting December 1, 2026. • Initial employment through February 28, 2027, with the option to extend. • Shifts between 8:00 a.m. and no later than 8:00 p.m. on weekdays, and between 9:00 a.m. and no later than 6:00 p.m. on weekends, with substantial input into scheduling. • Online and offline team events. • No pressure from call performance targets or bonus objectives. • A welcoming team with opportunities to grow together. • Native or near-native speakers preferred to support inclusive and accessible communication.

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