Customer Retention Service Representative – Commercial Call Center

🕒 July 28

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grupo Carrefour Brasil

WebsiteLinkedInAll Job Openings

10,000+ employees

🛒 Retail

🏦 Banking

🛍️ eCommerce

Retail • Banking • eCommerce

Grupo Carrefour Brasil is a leading Brazilian retail group operating supermarkets, hypermarkets and wholesale clubs. Its brands include Carrefour, Atacadão (wholesale), and Sam's Club, and the group also runs Banco Carrefour for financial services and Carrefour Property for real estate. The company focuses on private-label products, sustainability and social inclusion programs, and provides both in-store and online shopping channels across Brazil.

📋 Description

• Handle inbound voice interactions to retain customers • Identify and understand customer needs in order to offer personalized solutions • Overcome objections and negotiate alternatives to retain customers • Record all interactions in the customer service system • Work toward customer retention and service quality targets • Follow company procedures and policies

🎯 Requirements

• High school diploma • Previous customer retention experience is a plus • Availability to work a 6-days-on, 1-day-off schedule (Monday through Saturday) • 6 hours and 20 minutes per day • Internet connection with a minimum speed of 100 Mbps • Wired network connection for desktop use • Strong argumentation and negotiation skills • Excellent verbal and written communication skills • Basic computer and customer service systems knowledge • Proactive attitude and a desire to make a difference • Ability to work as part of a team and develop creative solutions • Results-oriented

🏖️ Benefits

• Meal voucher • Medical and dental insurance • Incentive campaigns • Equipment provided: desktop computer • Flexible breaks • Semiannual profit-sharing bonus • Internet allowance • Structured development program and career path • Inclusive and respectful work environment • Life insurance • Discount card for purchases at Carrefour stores • Optical expense reimbursement • Sesc partnership benefits • Transportation voucher • TotalPass • Pharmacy benefit • Incentive campaigns and awards