Identity & Access Support Analyst – Active Directory, LDAP, ADFS

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🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🔴 Lead

📞 Support Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gruve

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤖 Artificial Intelligence

🔒 Cybersecurity

🏢 Enterprise

Artificial Intelligence • Cybersecurity • Enterprise

Gruve is an enterprise technology company that designs, builds, and operates AI-ready data center networks and delivers AI-driven solutions for businesses. The company provides Enterprise AI services (including LLM and advanced analytics deployments), AI infrastructure and GPU-rich compute environments, network automation, cybersecurity advisory and managed security services, and workload migration and platform modernization. Gruve positions itself as a provider of AI teammates, customer experience automation, and applied data strategy to help large organizations adopt and scale AI securely.

📋 Description

• Monitor enterprise identity services, including Active Directory, LDAP and ADFS • Triage alerts and perform basic identity administration • Handle approved password resets, account unlocks and basic user/group requests • Troubleshoot login failures, account lockouts, access issues and authentication failures • Check domain controller availability, DNS resolution and domain connectivity • Monitor LDAP directory availability and validate application access issues • Monitor ADFS health, authentication alerts and SSO incidents • Collect error messages, timestamps and diagnostic information • Log, categorize, prioritize and track incidents and service requests in ServiceNow or equivalent ITSM tools • Perform initial incident triage using approved runbooks • Escalate critical, unresolved, AD replication, Group Policy, federation, certificate, token issuance and SSO issues to L2/L3 teams • Support major incident communication and coordinate with L2/L3 and application teams • Maintain incident records, operational checklists and shift handover documentation • Follow ITIL Incident, Change and Request Management processes and security procedures • Ensure APAC–EMEA–NLAM shift handovers and uninterrupted 24x7 support

🎯 Requirements

• Basic knowledge of Active Directory, users, groups, password policies and account lockouts • Understanding of authentication, authorization, DNS and domain connectivity fundamentals • Basic knowledge of LDAP and directory-based authentication • Familiarity with ADFS, SSO and common authentication issues • Ability to perform basic troubleshooting and follow documented runbooks • Exposure to ServiceNow or equivalent ITSM tools and incident management processes • Understanding of SLA requirements, escalation procedures and access security • Good communication, documentation and shift handover skills • Willingness to work in rotational shifts in a 24x7 production support environment • Basic PowerShell knowledge • Familiarity with Microsoft Entra ID (Azure AD), MFA and hybrid identity concepts • Basic understanding of SAML, Kerberos, SSL/TLS and federation • Exposure to identity monitoring, access provisioning and security auditing • ITIL Foundation certification or equivalent knowledge

🏖️ Benefits

• Dynamic environment with strong customer and partner networks • Culture of innovation, collaboration, and continuous learning • Diverse and inclusive workplace • Equal opportunity employer

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