GSB Solutions
201 - 500 employees
💼 Consulting
📣 Marketing
📦 Logistics
Consulting • Marketing • Logistics
GSB Solutions is a global company specializing in offering advanced technological solutions and human capital management to meet the needs of various institutions. With a strong presence in Latin America, GSB Solutions leads the digital transformation through innovative solutions such as software development, IT consulting, and comprehensive cybersecurity services. The company also focuses on educational programs and training to enhance workforce skills. Additionally, GSB provides telecom services that create global connections, facilitating seamless international collaboration. Their expertise extends to managing and integrating technologies across sectors, ensuring growth and innovation for their clients.
Help Desk Support Technician
🕒 February 28
🗣️🇧🇷🇵🇹 Portuguese Required
Where this job comes from
Posted on GSB Solutions's careers page, not through a job board
First seen by Remote Rocketship February 28
GSB Solutions
201 - 500 employees
💼 Consulting
📣 Marketing
📦 Logistics
Consulting • Marketing • Logistics
GSB Solutions is a global company specializing in offering advanced technological solutions and human capital management to meet the needs of various institutions. With a strong presence in Latin America, GSB Solutions leads the digital transformation through innovative solutions such as software development, IT consulting, and comprehensive cybersecurity services. The company also focuses on educational programs and training to enhance workforce skills. Additionally, GSB provides telecom services that create global connections, facilitating seamless international collaboration. Their expertise extends to managing and integrating technologies across sectors, ensuring growth and innovation for their clients.
📋 Description
• Phone support • Chat support • Management of pending tasks • High-level customer support, providing immediate solutions • Customer handling by forwarding tasks to Level 2 and/or Level 3 technical teams • Problem identification and resolution • Multitasking • Ticket backlog analysis
🎯 Requirements
• 2 to 4 years of experience • Strong written communication skills (chat support) and clear verbal communication for phone support • Strong logical reasoning to troubleshoot issues and find solutions • Advanced proficiency in Portuguese and English (support will include Latin America in Spanish); Spanish is desirable • Basic to intermediate IT knowledge
🏖️ Benefits
• Remote work (candidates must be located in Brazil)
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