Soporte Técnico – Support Engineer, Help Desk L1-L2

🔥 23 minutes ago

🇧🇴 Bolivia – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GSB Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

GSB Solutions is a global company specializing in offering advanced technological solutions and human capital management to meet the needs of various institutions. With a strong presence in Latin America, GSB Solutions leads the digital transformation through innovative solutions such as software development, IT consulting, and comprehensive cybersecurity services. The company also focuses on educational programs and training to enhance workforce skills. Additionally, GSB provides telecom services that create global connections, facilitating seamless international collaboration. Their expertise extends to managing and integrating technologies across sectors, ensuring growth and innovation for their clients.

📋 Description

• Brindar soporte técnico de Nivel 1 y Nivel 2 a usuarios finales. • Diagnosticar y resolver incidencias de hardware, software y conectividad. • Gestionar solicitudes e incidencias mediante herramientas de ticketing. • Documentar soluciones y procedimientos. • Escalar casos complejos cuando sea necesario. • Garantizar una excelente experiencia de soporte para los usuarios.

🎯 Requirements

• Mínimo 18 meses de experiencia en soporte técnico, Service Desk o Help Desk. • Conocimientos en soporte a usuarios finales. • Conocimientos de sistemas operativos Windows. • Conocimientos de Microsoft 365. • Experiencia en instalación y configuración de software. • Conocimientos de diagnóstico y solución de problemas de hardware y software. • Conocimientos de conectividad de red y VPN. • Conocimientos de herramientas de acceso remoto. • Conocimientos de gestión de tickets e incidencias. • Nivel de inglés conversacional e intermedio-avanzado (indispensable). • Persona comprometida y responsable, orientada al servicio al cliente, proactiva y organizada, con capacidad para trabajar de forma autónoma y enfocada en la resolución de problemas.

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