Owner Support Specialist – Customer Support

🔥 0 minutes ago

🇻🇪 Venezuela – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GuestReady

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

📦 Logistics

📣 Marketing

✈️ Travel

💰 Venture Round - Oporto City Flats on 2020-01

Logistics • Marketing • Travel

GuestReady is a globally leading short-term rental management and hospitality company that provides end-to-end property management services for owners and memorable stays for guests. Founded in 2016, it operates across multiple countries (UK, France, Portugal, Spain, UAE), manages a large portfolio and guest nights, and has developed property management software (RentalReady) alongside direct-booking capabilities. The company focuses on combining hospitality, technology, and operational services to optimize bookings, guest experience, and owner returns.

📋 Description

• Handle incoming calls, emails and support requests from property owners • Provide clear, friendly and professional assistance • Manage and respond to owner support tickets through internal systems • Track, prioritise and resolve requests within expected timelines • Investigate owner questions and concerns, provide accurate information and find appropriate solutions • Coordinate with Operations, Guest Experience, Finance and Account Management teams • Identify complex or sensitive situations and escalate them when necessary • Provide timely updates and follow outstanding issues through to resolution • Maintain accurate CRM and internal platform records of owner interactions, tickets and resolutions • Build positive relationships with property owners through reliable, empathetic and solution-oriented support • Identify recurring issues and suggest improvements to internal processes and the owner support experience

🎯 Requirements

• Previous experience in Customer Support, Customer Service, Owner Support or a similar client-facing role • Native Spanish and fluent English, written and spoken • Comfortable handling a high volume of incoming calls, emails and support tickets • Strong communication and interpersonal skills • Ability to handle difficult conversations professionally • Customer-focused mindset and genuine interest in helping people • Strong organisational skills and ability to manage multiple requests and priorities simultaneously • Good problem-solving skills and attention to detail • Confidence using CRM platforms, ticketing systems and digital tools • Ability to work independently in a remote environment while collaborating with an international team • Availability to work Spanish business hours • Availability to work some weekends • Remote availability during UK business hours • Nice to have: Experience in short-term rentals, property management, hospitality or proptech • Nice to have: Previous experience using HubSpot, Zendesk or similar customer support platforms • Nice to have: Experience supporting international customers or clients

🏖️ Benefits

• Fully remote work • Freelance/independent contractor flexibility • Full-time basis • Opportunity to join an international, multicultural team • Experience in a fast-growing, technology-driven hospitality company • Collaboration with colleagues across different countries and departments • Customer support and problem-solving development opportunities • Supportive team environment valuing collaboration, ownership and continuous improvement • Inclusive workplace welcoming diverse backgrounds, experiences and perspectives