L2 Technician

🔥 0 minutes ago

🌐 Pakistan, South Africa, +3 more countries – Remote

🇵🇰 Pakistan – Remote 🇿🇦 South Africa – Remote 🇱🇰 Sri Lanka – Remote 🇺🇦 Ukraine – Remote 🇧🇷 Brazil – Remote

💵 $2k - $2.5k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

✨ Technician

👻 Ghost score 4%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GXA

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2004

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

GXA is an IT services company based in the Dallas-Fort Worth Metroplex, Texas, providing comprehensive solutions such as managed IT, cybersecurity, network security, and IT consulting. With 16 years of experience, GXA serves various industries including charter schools, commercial real estate, manufacturing, and nonprofits. The company emphasizes customized IT solutions to help businesses manage their IT operations effectively and securely. GXA is committed to high standards in information security, holding certifications like SOC 2 Type II and ISO 9001, to ensure the protection and efficiency of their client's technology infrastructures. Serving both commercial and government clients, GXA strives to improve technology experiences and resolve IT challenges, enhancing the productivity and security of Texas businesses.

📋 Description

• Provide advanced technical support for GXA clients, resolving escalated service requests and incidents. • Troubleshoot and resolve issues involving workstations, servers, printers, and applications. • Provide advanced support for Microsoft 365, Windows OS, and core business applications. • Configure and support remote access solutions including VPN, RDS, and Citrix. • Support disaster recovery and backup solutions. • Perform intermediate-level network support for LAN/WAN, firewalls, VLANs, VPNs, routers, and switches. • Escalate incidents requiring L3 expertise to senior engineers with complete documentation. • Respond to RMM alerts and notifications to enable proactive issue resolution. • Assist with patch management, endpoint compliance, and security tool enforcement. • Validate system documentation in Autotask and IT Glue. • Accurately log work as service tickets in Autotask. • Keep clients informed about incident progress, status changes, and planned maintenance. • Create and update knowledge base articles. • Partner with the Service Desk Dispatcher to prioritize and route tickets. • Uphold GXA technical standards and escalate recurring issues to leadership. • Resolve incidents and requests within defined SLA targets. • Contribute to team goals, training, knowledge sharing, certifications, and professional growth.

🎯 Requirements

• 3–5 years of IT support experience in an MSP environment. • Ability to handle high ticket volume: 15+ tickets per day. • Strong problem isolation skills. • Strong people skills – this role is client facing. • Strong knowledge of Microsoft 365, Windows OS, Active Directory, and basic Azure administration. • Experience with LAN/WAN networking, VPNs, and firewall support. • Familiarity with backup/disaster recovery tools and endpoint security. • Excellent troubleshooting and analytical skills. • Strong written communication abilities. • Experience with Autotask, IT Glue, and RMM tools (preferred). • Relevant certifications such as CompTIA Network+, Security+, or Microsoft M365/Azure Fundamentals (preferred).

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