Senior Systems Engineer, Network-Focused

🔥 0 minutes ago

🌐 Pakistan, South Africa, +2 more countries – Remote

🇵🇰 Pakistan – Remote 🇿🇦 South Africa – Remote 🇺🇦 Ukraine – Remote 🇱🇰 Sri Lanka – Remote

💵 $30k - $36k / year

⏳ Contract/Temporary

🟠 Senior

🛜 Network Engineer / Network Administrator

👻 Ghost score 4%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GXA

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2004

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

GXA is an IT services company based in the Dallas-Fort Worth Metroplex, Texas, providing comprehensive solutions such as managed IT, cybersecurity, network security, and IT consulting. With 16 years of experience, GXA serves various industries including charter schools, commercial real estate, manufacturing, and nonprofits. The company emphasizes customized IT solutions to help businesses manage their IT operations effectively and securely. GXA is committed to high standards in information security, holding certifications like SOC 2 Type II and ISO 9001, to ensure the protection and efficiency of their client's technology infrastructures. Serving both commercial and government clients, GXA strives to improve technology experiences and resolve IT challenges, enhancing the productivity and security of Texas businesses.

📋 Description

• Resolve complex service and infrastructure issues across client environments • Own issues end-to-end from root cause analysis through resolution • Provide technical support across servers, cloud services, identity, endpoints, networking, and core MSP platforms • Serve as the primary escalation point for advanced networking and firewall issues • Diagnose and resolve issues involving Microsoft 365, Azure, Active Directory, Exchange, server infrastructure, virtualization, endpoint management, and MSP tooling • Configure and troubleshoot firewalls, VLANs, routing, switching, VPNs, NAT, and site-to-site connectivity • Design, configure, and troubleshoot on-premises, cloud, and hybrid infrastructure • Resolve complex tickets directly and reduce reassignment and repeated escalations • Identify systemic issues and drive permanent fixes • Produce clear documentation and resolution notes to improve L1/L2 troubleshooting capability • Partner with L1/L2 engineers, service leadership, and project teams to improve standards, workflows, and service velocity • Mentor and provide technical guidance to other engineers

🎯 Requirements

• Senior-level MSP support experience with the ability to independently resolve complex tickets across multiple technology domains • Proven experience working as an L3 or senior escalation engineer in a managed services environment • Strong, hands-on experience supporting Microsoft 365 and Azure, including identity, access, and core services • Experience with Active Directory, Exchange, and identity-related troubleshooting • Experience with Windows Server and common server roles • Experience with virtualization platforms such as VMware, Hyper-V, or equivalent • Experience with endpoint management and standard MSP tooling, including RMM, PSA, backup, and security tools • Ability to own tickets end-to-end, perform root cause analysis, and implement permanent fixes • Practical networking experience with firewall configuration and troubleshooting, VLANs, routing, switching, VPNs, and subnetting • Strong documentation and communication skills, including the ability to explain technical issues to technical and non-technical stakeholders • Preferred: deep networking and firewall expertise, Fortinet/SonicWall/Meraki, complex network design or remediation, hybrid cloud, mentoring, automation/scripting, process improvement, and distributed service teams

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