Risk and Payments Manager

🔥 31 minutes ago

🌐 Ukraine, Poland – Remote

🇺🇦 Ukraine – Remote 🇵🇱 Poland – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🎲 Risk

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gypsy Collective

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🎯 Recruiter

🏪 Marketplace

📣 Marketing

Recruitment • Marketplace • Marketing

Gypsy Collective is a roaming talent and partnerships collective that connects independent digital and performance-focused talent with brands and companies across 20+ markets. They position themselves as a performance-first partner that builds digital teams, facilitates brand partnerships, and runs events to create real-world connections and market access. Born to close the gap between businesses and the people who scale them, Gypsy emphasizes speed, partnership, and outcomes over volume, and has operated consistently for five years.

📋 Description

• Process withdrawal requests across assigned brands and platforms according to approved procedures and SLA • Review player deposit and withdrawal history, balances, active withdrawals, Casino Hold, bonus activity, KYC status, payment method ownership, internal limits, and previous risk cases • Approve withdrawals, apply internal limits, initiate additional checks, or escalate cases within assigned authority • Conduct standard KYC reviews and assess player documents • Request and review additional documentation, including SOF/SOW materials • Verify payment method ownership and identify possible third-party payment usage across bank statements, Skrill, Neteller, and other payment methods • Identify suspicious financial or behavioural patterns, bonus abuse, inconsistencies, and other risk indicators • Suspend processing and escalate unresolved critical risk cases • Escalate Fraud, AML, forged-document, account-takeover, confirmed multi-account, and serious or disputed cases to the Fraud Prevention Team • Coordinate with PSPs and payment providers on transaction statuses, payment checks, and technical issues • Communicate with players via Helpdesk about KYC and verification requirements • Provide Customer Support and VIP teams with case statuses and communication instructions • Document decisions, checks, and escalations in the approved system or register • Ensure unresolved cases are escalated and handled within SLA • Escalate critical, systemic, disputed, or financially material cases to the Head of Operations • Work across platforms and back offices and cover colleagues across shifts when required

🎯 Requirements

• At least 2 years of relevant experience in iGaming, including hands-on work with withdrawals, KYC, Risk, Payments, AML, or Fraud Prevention • Proven experience independently reviewing withdrawal requests and making decisions in accordance with internal procedures, authority levels, and SLA • Strong practical knowledge of KYC, AML, Source of Funds, and Source of Wealth checks • Ability to analyse a player’s financial profile, including deposits, withdrawals, balances, bonus activity, payment behaviour, and previous risk history • Practical experience verifying payment method ownership and identifying third-party payments across bank cards, bank transfers and e-wallets transactions • Good understanding of common iGaming risk patterns, including bonus abuse, multi-accounting, account takeover, payment fraud, and suspicious financial activity • Strong analytical skills, attention to detail, and ability to make evidence-based decisions under time pressure • Ability to maintain accurate case records, provide clear decision rationales, and escalate high-risk cases through the correct internal channels • Readiness to manage a high volume of cases during 12-hour day and night shifts • English at B2 level or higher

🏖️ Benefits

• Flexible payment options: choose the method that works best for you • Bonuses for holidays, B-day, work milestones and more • Courses and certifications covered • Opportunities to grow your career • Benefit cafeteria: sports, language courses, therapy sessions, and more • Team-building events and industry conferences • New laptops, monitors, and headphones provided

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