Manager, Client Technology

🔥 1 minute ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Harris Computer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Harris Computer is a company that provides mission-critical software solutions across various industries, including the public sector, healthcare, utilities, and private sector verticals. They focus on acquiring businesses with growth potential, managing them effectively, and building them for future success. Harris Computer serves over 100,000 customers with a global presence in North America, Europe, Asia, and Australia, employing over 12,000 people. Their mission is to empower customers to deliver on their goals by offering tailored software and services.

📋 Description

• Provide leadership for a team of up to 35 engineers supporting 100+ clients on rotating shifts • Ensure efficient and professional execution of activities supporting clients’ mission-critical systems • Rate and review employees assigned to rotating shifts, with input from the Tower Manager • Coordinate with the Tower Manager on functional direction, training/testing, architecture, service delivery, and employee ratings • Detect major incidents and critical issues early and drive rapid remediation during the shift • Ensure client requests, incidents, and problems are addressed promptly and professionally • Conduct stand-up calls and manage activity and client-status handovers between shifts and teams • Allocate resources across teams to resolve issues efficiently and effectively • Identify and implement operational process improvements • Provide performance feedback for team members • Perform change approval, quality control, and post-change validation • Supervise employee attendance and participation • Assist Shift Site Reliability Engineers with client communications and escalations • Inspire and motivate employees on the rotating shift • Drive results through agreed KPIs for alerts, monitoring tools, and case/SNOW metrics

🎯 Requirements

• Senior operations position leading a team of up to 35 engineers • Experience supporting mission-critical systems and 100+ clients • Ability to work a rotating shift pattern • Ability to detect and remediate major incidents and critical issues • Ability to manage client requests, incidents, and problems professionally and promptly • Ability to allocate resources across teams • Ability to implement operational process improvements • Ability to provide detailed and accurate employee performance feedback • Ability to perform change approval, quality control, and post-change validation • Ability to supervise employee attendance and participation • Ability to support client communication and escalations • Ability to drive KPI results for alerts, monitoring tools, and case/SNOW metrics

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