Senior Support Specialist – Payroll, 2nd Level

Job not on LinkedIn

🔥 5 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Haufe Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Haufe Group is a company that focuses on making people at work more successful through content, software, and training. They are dedicated to actively shaping the transformation of the work environment by supporting individuals and businesses in their development and fostering innovative and entrepreneurial thinking. Haufe Group believes in the importance of diversity, creativity, and sustainable practices in creating an optimal working world for tomorrow.

📋 Description

• Provide written and, when needed, telephone support to customers regarding payroll software • Help customers make the best use of the software • Independently resolve customer inquiries and software issues • Resolve complex cases after comprehensive onboarding and training • Proactively collaborate with Support and Software Development to further improve the product • Identify and escalate product bugs • Identify opportunities to optimize support and self-service offerings • Contribute to effective solutions and an exceptional customer experience

🎯 Requirements

• Completed commercial or business-related vocational training • Solid knowledge of payroll processing • Enjoy daily interaction with customers • Clear written and verbal communication skills, combined with empathy • Ability to understand complex underlying processes and efficiently identify technical issues • Strong customer focus and ability to recognize recurring patterns • Ability to proactively contribute ideas for continuous service improvement • Experience working with a range of stakeholders, such as Product Development and external service providers, is a plus • Affinity for digital tools and an interest in automation • Experience with AI • Experience organizing collaborative workflows in an agile environment is a plus • Excellent German language skills (minimum C2 level)

🏖️ Benefits

• Hybrid working options, combining office-based work with working from home • Flexible working hours • A wide range of training and professional development opportunities • Scope and responsibility to reach your full personal potential • A Great Place to Work® environment

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume