Customer Support Specialist, Proaktivní volání

🕒 September 8

🇨🇿 Czechia – Remote

💵 Kč1.1k / year

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hedepy

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

🧘 Wellness

⚕️ Healthcare Insurance

Healthcare • Wellness • Healthcare Insurance

Hedepy is a company specializing in online therapy services, connecting clients with qualified therapists for personal counseling sessions. Their platform is designed to help users find the right therapist match based on therapeutic style compatibility. With a large network of therapists and a focus on effective, research-backed therapy, Hedepy provides an accessible and flexible option for mental health support. The platform accommodates various languages and offers additional services through its Hedepy+ program, which includes discounted sessions and premium wellbeing content.

📋 Description

• Resolve client and therapist requests over chat and email from start to finish • Own compensation decisions and therapist coordination • Make proactive outbound calls to gather feedback and guide clients toward booking • Turn client interest into actual therapy sessions • Handle emotionally sensitive conversations with care • Keep localized Czech content up to date • Help fine-tune the AI support agent • Identify recurring issues and share process-improvement feedback

🎯 Requirements

• Native Czech speaker (full fluency for complex, sensitive client conversations, or Slovak) • English at B2+ level • 1+ years in proactive phone outreach, telesales, or active account management • Proven ability to work fully remotely and independently, using ticketing/task tools to track and close cases on your own • Track record handling high-emotion or distressed customer interactions with empathy, in writing and on calls • Active use of AI tools such as ChatGPT, Claude, Perplexity, Gemini or similar as part of daily workflow • Experience with Fin (Intercom), Google Workspace and Notion (nice to have) • Direct experience supporting customers in acute psychological distress (nice to have)

🏖️ Benefits

• Free psychotherapy sessions on Hedepy • Remote-first work environment, you can work from anywhere • International team from 10+ countries • Cool team buildings and workations ☀️