
1001 - 5000 employees
Founded 2015
📦 Logistics
📣 Marketing
💼 Consulting
💰 Seed Round on 2016-01
Logistics • Marketing • Consulting
Helpware is a digitally enabled People as a Services Outsourcer dedicated to enhancing customer experiences for high-growth, market-disrupting, and technology companies. They specialize in providing a wide array of services such as digital customer experience, content control and verification, AI-driven customer service, back-office support, and data labeling. Helpware also assists in areas like digital marketing support, cybersecurity, and software development. Operating globally, they offer culturally aligned and scalable team solutions across multiple countries. Helpware aims to drive brand loyalty and efficiency for its clients by providing human task services integrated with technology solutions.
🔥 2 minutes ago
🗣️🇪🇸 Spanish Required
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1001 - 5000 employees
Founded 2015
📦 Logistics
📣 Marketing
💼 Consulting
💰 Seed Round on 2016-01
Logistics • Marketing • Consulting
Helpware is a digitally enabled People as a Services Outsourcer dedicated to enhancing customer experiences for high-growth, market-disrupting, and technology companies. They specialize in providing a wide array of services such as digital customer experience, content control and verification, AI-driven customer service, back-office support, and data labeling. Helpware also assists in areas like digital marketing support, cybersecurity, and software development. Operating globally, they offer culturally aligned and scalable team solutions across multiple countries. Helpware aims to drive brand loyalty and efficiency for its clients by providing human task services integrated with technology solutions.
• Develop and execute software test plans and document test results • Perform functional, system, regression, and release testing • Conduct API/interface and EDI testing • Design, execute, and maintain test cases • Validate data using SQL queries and investigate data discrepancies • Identify, document, track, and manage defects • Collaborate with functional and technical teams to facilitate issue resolution • Assist with the creation and maintenance of user documentation • Collaborate with engineers and other team members to ensure product quality and reliability
• 3+ years of experience as a QA Engineer or Quality Assurance Analyst in the healthcare, Medicare, or health insurance/payer industry • Hands-on experience with functional and regression testing • Knowledge of system testing and release testing processes • Experience with API/interface testing and EDI testing • Experience designing and executing test cases and managing defects throughout the testing lifecycle • Relational database knowledge and practical experience writing SQL queries for data validation • Strong critical-thinking and problem-solving skills • Ability to communicate effectively with developers, technical teams, and clients • Conversational proficiency in English and Spanish • Bachelor's degree in Information Technology or equivalent practical experience • Experience working with healthcare payer processes, particularly claims, enrollment, provider management, authorizations, or encounters would be a plus • Knowledge of UNIX would be a plus • Ability to understand programming languages and technical concepts would be a plus • Additional experience with healthcare data exchange standards and EDI integrations would be a plus
• Flexible schedules • Extended paid vacations • Team-building activities • Corporate events • Collaborative, transparent, and supportive workplace • Minimal bureaucracy and micromanagement • Meaningful projects leveraging modern technologies and innovative solutions
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