
1001 - 5000 employees
Founded 2015
📦 Logistics
📣 Marketing
💼 Consulting
💰 Seed Round on 2016-01
Logistics • Marketing • Consulting
Helpware is a digitally enabled People as a Services Outsourcer dedicated to enhancing customer experiences for high-growth, market-disrupting, and technology companies. They specialize in providing a wide array of services such as digital customer experience, content control and verification, AI-driven customer service, back-office support, and data labeling. Helpware also assists in areas like digital marketing support, cybersecurity, and software development. Operating globally, they offer culturally aligned and scalable team solutions across multiple countries. Helpware aims to drive brand loyalty and efficiency for its clients by providing human task services integrated with technology solutions.
🔥 0 minutes ago
🌐 Argentina, Mexico, +1 more countries – Remote
⏰ Full Time
🟠 Senior
⛑ DevOps & Site Reliability Engineer (SRE)
👻 Ghost score 10%
Ansible
Azure
Chef
Cloud
DNS
Docker
Firewalls
Flux
Google Cloud Platform
Grafana
JavaScript
Kubernetes
Microservices
Node.js
Puppet
Python
Redis
SQL
Terraform
Vault
Go
.NET
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1001 - 5000 employees
Founded 2015
📦 Logistics
📣 Marketing
💼 Consulting
💰 Seed Round on 2016-01
Logistics • Marketing • Consulting
Helpware is a digitally enabled People as a Services Outsourcer dedicated to enhancing customer experiences for high-growth, market-disrupting, and technology companies. They specialize in providing a wide array of services such as digital customer experience, content control and verification, AI-driven customer service, back-office support, and data labeling. Helpware also assists in areas like digital marketing support, cybersecurity, and software development. Operating globally, they offer culturally aligned and scalable team solutions across multiple countries. Helpware aims to drive brand loyalty and efficiency for its clients by providing human task services integrated with technology solutions.
• Design, build, and maintain highly available and cost-efficient cloud infrastructure on Microsoft Azure and Kubernetes (AKS) • Manage production-grade AKS clusters, including private networking, node pools, autoscaling, workload identity, ingress, certificates, and cluster upgrades • Own Infrastructure as Code using Terraform, including reusable modules, state management, workspaces, and multi-environment deployments • Design and maintain advanced CI/CD pipelines for secure and efficient application delivery from development through production • Implement monitoring and observability across Kubernetes, applications, and Azure services • Troubleshoot and resolve complex infrastructure, networking, identity, and production issues • Apply cloud security best practices, including vulnerability scanning, threat modeling, and centralized secrets management • Design and maintain multi-region high availability and disaster recovery solutions, including failover and failback procedures • Collaborate closely with application engineering teams to establish and improve operational standards • Support cloud migration initiatives, including workloads moving between Azure and Google Cloud • Work closely with engineering teams to build, deploy, monitor, secure, and operate scalable cloud environments
• 5+ years of experience in a DevOps Engineering role with strong Azure expertise • Hands-on experience designing and implementing large-scale Azure solutions • Proven production experience with AKS, including private clusters, upgrades, autoscaling, and incident response • Advanced, production-level Terraform experience • Strong ability to troubleshoot complex technical issues and design reliable solutions • Experience with CI/CD and modern DevOps practices • Excellent communication and collaboration skills • English: B2+ / Upper-Intermediate or higher • Azure certifications such as Azure Solutions Architect Expert or Azure DevOps Engineer Expert are a plus • Technical knowledge of Azure: Entra ID, RBAC, Managed Identities, Workload Identity, Key Vault, VNets, Subnets, Private Endpoints, Private DNS • Technical knowledge of Kubernetes: AKS, Helm, Docker, container registries, microservices • Terraform expertise • Experience with Azure Pipelines, GitHub Actions, Argo CD, Flux, or similar • Scripting experience with PowerShell, Bash, and Python; Go, C#/.NET, or Node.js is a plus • Experience with Ansible, Chef, Puppet, or similar configuration-management tools • Knowledge of VPN, firewalls, hybrid connectivity, and network security • Knowledge of Azure SQL Managed Instance, Cosmos DB, Redis, Storage, and Functions • Experience with Azure Monitor, Log Analytics, KQL, Datadog, Grafana, or similar observability tools • Knowledge of cloud security principles, penetration testing, SOC 2, ISO 27001, and PCI DSS • GCP/GKE, cross-cloud networking and identity, or cloud migration experience is a strong advantage
• 12+ month project duration • Remote work within Argentina, Mexico, or Brazil
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