Senior Platform Engineer – DevOps

🔥 0 minutes ago

🌐 Mexico, Brazil, +1 more countries – Remote

🇲🇽 Mexico – Remote 🇧🇷 Brazil – Remote 🇦🇷 Argentina – Remote

⏰ Full Time

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

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Helpware

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

📣 Marketing

💼 Consulting

💰 Seed Round on 2016-01

Logistics • Marketing • Consulting

Helpware is a digitally enabled People as a Services Outsourcer dedicated to enhancing customer experiences for high-growth, market-disrupting, and technology companies. They specialize in providing a wide array of services such as digital customer experience, content control and verification, AI-driven customer service, back-office support, and data labeling. Helpware also assists in areas like digital marketing support, cybersecurity, and software development. Operating globally, they offer culturally aligned and scalable team solutions across multiple countries. Helpware aims to drive brand loyalty and efficiency for its clients by providing human task services integrated with technology solutions.

📋 Description

• Rearchitect and codify AWS and Azure infrastructure using OpenTofu/Terraform and Ansible • Establish module standards, remote state, and GitOps-based plan/apply pipelines • Audit cloud estates against AWS and Azure Well-Architected Frameworks and drive remediation • Implement policy-as-code security, tagging, and compliance guardrails • Build reusable Terraform modules for compute, networking, storage, databases, and identity • Define FinOps standards, cost allocation dashboards, rightsizing recommendations, and reserved capacity planning • Design and implement observability across metrics, logs, traces, dashboards, and OpenTelemetry • Define SLIs and SLOs, error budget dashboards, and burn-rate alerting • Establish SRE practices, including runbooks, post-incident reviews, and chaos engineering exercises • Partner with engineering teams on service instrumentation, alerts, and operational dashboards • Build capacity planning models for compute and storage • Deploy and operate a developer portal with service catalog, scaffolding templates, runbooks, API documentation, and on-call ownership • Build golden paths for service creation, Kubernetes deployment, database provisioning, secrets management, and CI/CD setup • Own CI/CD platform templates, reusable workflow libraries, container build and scan pipelines, and environment promotion workflows • Operate EKS and/or AKS clusters, Helm standards, admission controllers, RBAC, network policies, and service mesh • Build self-service provisioning with Backstage scaffolder actions and Terraform automation • Measure platform adoption and iterate on golden paths using engineering feedback • Support workload migrations onto the platform • Embed security through IaC scanning, secrets management, RBAC, and container hardening • Write technical documentation, ADRs, and runbooks • Mentor junior platform engineers and contribute to architecture reviews and build-vs-buy decisions

🎯 Requirements

• 5+ years in platform, infrastructure, or DevOps engineering with direct production ownership on AWS and/or Azure • Deep OpenTofu/Terraform proficiency, including module authoring, state management, workspace strategy, remote backends, and CI/CD integration • Strong Kubernetes operations experience with EKS and/or AKS cluster lifecycle, Helm, admission controllers, RBAC, network policies, and autoscaling • Hands-on observability experience with at least two of Prometheus, Grafana, Loki, Tempo, Datadog, or OpenTelemetry, including SLI/SLO definition and alert engineering • CI/CD platform experience with GitHub Actions pipeline authoring, reusable workflow design, and container build/scan pipeline ownership • GitOps experience with ArgoCD or Flux for Kubernetes continuous delivery • IDP experience with Backstage or an equivalent developer portal, GitHub, scaffolding templates, service catalog design, or self-service provisioning tooling • Security-first experience with policy-as-code, IaC scanning, secrets management, container hardening, and shift-left security practices • Strong communication and documentation skills; comfortable presenting architecture decisions to engineering peers and leadership • Desirable: chaos engineering, error budget management, incident command, and capacity planning • Desirable: Istio or Linkerd, including mTLS, traffic management, and observability integration • Desirable: FinOps tooling and reserved capacity planning experience • Desirable: familiarity with AI/ML infrastructure basics, LLM API integration, or model serving • Desirable: AWS, Kubernetes, Azure, or Terraform certifications • Desirable: Python or Go for platform tooling and CLI development

🏖️ Benefits

• Remote work within Mexico, Brazil, or Argentina • Full-time employment