QA Analyst – Ambulatory Ops

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🔥 2 minutes ago

🇶🇦 Qatar – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Henry Ford Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Henry Ford Health is an academic medical center based in Michigan that provides a comprehensive range of health services to more than 2 million people. The system offers primary and preventive care, complex and specialty care, same-day/urgent and emergency care, home health and virtual care, retail services (including pharmacy and eye care), and operates an affiliated health insurance plan (Health Alliance Plan). Henry Ford Health is also a major center for research, medical education, clinical trials and healthcare innovation, with thousands of active research projects, hundreds of care locations across Michigan, and a large workforce.

📋 Description

• Monitor and assess processes and workflows to ensure staff maintain quality and production measures • Provide ongoing reporting and feedback to Customer Service management regarding staff performance • Conduct random audits and quality checks to ensure member inquiries are handled professionally • Facilitate calibration sessions and training for new hires and current staff on audit processes and quality expectations • Compile monitored data and participate in coaching, training, and development of department agents • Implement efforts to maintain or increase the quality of work performed within Customer Service

🎯 Requirements

• Associate degree in Business Administration or related field; relevant experience may substitute academic requirements • Eight (8) years of experience in a call center, including a minimum of two (2) years as a lead worker in insurance, healthcare, or government regulated industry • Two (2) years of experience in call center customer service • One (1) year of experience conducting quality/performance/evaluation audits • Experience providing coaching, feedback, and facilitating training • Experience implementing process change, data analysis, and trend reporting • Successfully complete all assigned Epic and Customer Service Representative New Hire training within two (2) months of hire • Excellent documentation, verbal, and written communication skills • Preferred: Strong understanding of the Henry Ford Health healthcare delivery system • Preferred: Experience in research and quality improvement

🏖️ Benefits

• Opportunities for career growth • Collaboration with dedicated professionals • Continuous learning and innovation • Meaningful, mission-driven work in healthcare

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