Technical Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇵🇹 Portugal – Remote

💵 €58.9k - €72k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 0%

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HighlightTA

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🎯 Recruiter

👥 HR Tech

💼 Consulting

Recruitment • HR Tech • Consulting

At HighlightTA, we simplify hiring by embedding talent partners into your team, leading recruitment projects, or managing your entire talent function. Our flexible, on-demand solutions let you scale up or down as needed, without long-term commitments or high agency fees. With decades of experience, our data-driven approach ensures fast access to top-tier talent, saving you time and reducing costs. Whether it's integrating talent partners, overseeing recruitment functions, or delivering one-off projects through our ProjectTA service, we tailor our solutions to meet your specific business needs. Ready to build exceptional teams? Let's connect.

📋 Description

• Lead standard and custom customer integration implementation and delivery • Configure and support SSO, SAML, SCIM, and Just-in-Time provisioning • Execute post-launch customer identity migrations • Coordinate custom API integration projects with customers and Engineering • Manage technical implementation timelines and customer outcomes • Deliver GraphQL API integrations for Metrics Widgets • Configure Resource Library sFTP and BigQuery Data Connector integrations • Lead advanced data exchange solutions and advise on data architecture and API best practices • Serve as a trusted technical advisor throughout the customer lifecycle • Translate business requirements into scalable technical solutions • Identify workflow improvements through integrations and automation • Partner with Sales and Solutions Consulting during sales cycles • Support Account Managers with technical strategy for upsell opportunities • Consult on reporting capabilities, Metabase functionality, and technical solutions • Collaborate with Product and Engineering on customer feedback and platform enhancements • Serve as Tier 3 escalation point for complex integration and API issues • Troubleshoot authentication, provisioning, API, and data synchronization challenges • Investigate and resolve complex technical issues with Engineering • Develop and maintain customer-facing and internal technical documentation • Train and enable Customer Success, Sales, and Solutions Consulting teams • Lead strategic cross-functional technical initiatives and complex implementations

🎯 Requirements

• 4+ years of experience in Technical Account Management, Technical Consulting, Solutions Engineering, Professional Services, or a similar customer-facing technical role within a B2B SaaS environment • Experience working with enterprise customers, preferably within the retail technology space • Hands-on experience implementing or supporting APIs, integrations, identity management, or enterprise SaaS platforms • Working knowledge of SSO, SAML, SCIM, OAuth, or enterprise identity providers such as Okta, Azure AD, Google Workspace, or Ping • Experience delivering customer-facing technical implementation or professional services engagements • Strong understanding of REST and/or GraphQL APIs, web services, authentication methods, and data exchange concepts • Professional-level proficiency in written and verbal English • Ability to support EU and North American markets with flexibility across time zones • Experience with SQL, PostgreSQL, MySQL, Ruby on Rails, BigQuery, Jira/Confluence, Metabase, or retail operations is a nice-to-have

🏖️ Benefits

• Remote-first culture and fully remote work • Stock options • Flexible time-off policy • Monthly coffee-shop stipend • Fully paid one-month sabbatical after five years • Medical, dental, and vision policies • Annual company off-sites • Paid day off every quarter for volunteering • Unlimited access to Udemy Business • Career development conversations with manager • Diverse and inclusive workplace