AGV Technical Support Engineer, Mandarin, English

🔥 3 hours ago

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Hikrobot

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔧 Hardware

📦 Logistics

🤝 B2B

Hardware • Logistics • B2B

Hikrobot is a global product and solution supplier specializing in machine vision and mobile robot technologies. The company provides industrial vision sensing hardware and vision platforms (e. g. , VisionMaster), as well as mobile robot products and software for intelligent intralogistics (LMR, FMR, CMR, CTU), simulation tools, and services including after-sale and technical support. Hikrobot focuses on industrial automation, machine vision products, and intralogistics solutions for B2B customers.

📋 Description

• Assist in on-site installation, configuration, and testing of AMR and robotics systems under supervision. • Support the configuration of navigation maps, charging points, and basic system interfaces. • Help with integration tasks related to customer WMS/MES/ERP systems. • Provide remote and on-site support to help diagnose hardware, software, and network issues. • Assist in analyzing navigation errors, task scheduling problems, and system alerts. • Collaborate with senior engineers and R&D teams to document issues and support product improvements. • Support the delivery of training sessions to customers and partners on system operations and basic maintenance. • Help prepare and update user manuals, troubleshooting guides, and technical documentation. • Assist in monitoring fleet performance metrics such as system uptime, battery status, and alert frequency. • Support senior engineers in analyzing operational data and proposing basic improvements. • Work closely with regional service teams and global R&D to support customer needs. • Help collect and organize customer feedback for internal review. • Assist in coordinating with logistics and local service partners as needed. • Willingness to travel (~50–60%) across EU countries to support project deployments and on-site activities.

🎯 Requirements

• Bachelor’s degree in Robotics, Mechatronics, Electrical Engineering, Computer Science, Automation, or a related field. • Basic understanding of robotics, automation, or logistics systems (academic projects or internships are a plus). • Familiarity with concepts such as navigation, sensors, or basic networking is a plus. • Strong communication skills and a willingness to learn and work in a team environment. • Fluent in English and Mandarin • EU driver’s license is preferred. • Basic knowledge of one or more European languages • Exposure to WMS/MES/ERP systems or PLCs through coursework or projects. • Interest in the warehousing and logistics sector (3PL, e-commerce, automotive, etc.).

🏖️ Benefits

• Hands-on experience with cutting-edge robotics technology • Direct exposure to real-world customer projects across Europe