Client Success, CRM Operations Specialist

Job not on LinkedIn

🔥 22 hours ago

🇿🇦 South Africa – Remote

💵 $1.7k - $2.2k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hire Hangar Global

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Hire Hangar Global is a remote-first global recruitment and staffing marketplace that connects companies (from startups and tech firms to real estate and consulting agencies) with contract and full-time talent across marketing, sales, customer success, product, AI/data, and operational roles. The platform lists hundreds of remote positions across dozens of countries and supports hiring and scaling teams by offering sourcing, recruiting operations, and candidate placement services. Hire Hangar emphasizes flexible, contract-based engagements and positions itself as a hub for businesses looking to scale quickly and professionals seeking remote opportunities.

📋 Description

• Manage the client journey from lead qualification through onboarding and retention • Manage high-volume inbound and outbound client communication across email, SMS, phone, and CRM platforms while meeting fast response-time targets • Qualify incoming leads by collecting key information and preparing complete prospect profiles for the sales team • Route clients to the appropriate team member or specialist based on their needs • Maintain complete and accurate client and prospect records, including data cleansing, enrichment, and case notes • Support client onboarding within the CRM, ensuring correct workflow setup and data integrity • Coordinate client engagement campaigns, automated follow-up sequences, and payment plan follow-ups • Ensure zero missed follow-ups through structured task management and proactive pipeline tracking • Handle escalations and complex client inquiries, delivering timely, customer-focused resolutions • Monitor and report on pipeline activity, engagement metrics, and service performance • Identify opportunities to improve CRM workflows, data handling standards, and internal processes • Collaborate with sales, operations, and support teams to keep communication and service delivery consistent • Work with fast-growing global companies through Hire Hangar

🎯 Requirements

• Experience in client success, customer support, CRM operations, or sales support roles • Hands-on experience with CRM platforms such as GoHighLevel and/or HubSpot, including pipeline management and data maintenance • Proven experience with lead qualification, follow-up management, and sales handoff processes • Experience managing high-volume, multi-channel client interactions in fast-paced, target-driven environments • Strong attention to detail with a focus on data accuracy and reporting • Strong written and spoken English with a clear, professional, customer-facing communication style • Ability to manage multiple tasks, campaigns, and priorities simultaneously • Prior remote work experience • Fluency with remote collaboration tools and platforms such as Slack, Zoom, Google Workspace, Asana, or similar • Ideally worked with US or UK-based companies; applications without this experience will not be considered • Experience building or managing CRM automations and follow-up sequences (preferred) • Team leadership or escalation-point experience in customer operations (preferred) • Experience with appointment setting or outbound outreach (preferred) • Exposure to AI-enabled tools such as Microsoft Copilot or similar (preferred) • Additional language skills are a plus (preferred) • Complete the application form in full and record a video as part of the application process • Ability to work 9:00 AM to 5:00 PM EST • English proficiency

🏖️ Benefits

• Competitive pay • Real growth opportunities • Long-term career development opportunity • Remote work arrangement • Flexible shift-based hours when needed (preferred qualification)

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