Senior Technical Support, MSP

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Hire Hangar Global

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Hire Hangar Global is a remote-first global recruitment and staffing marketplace that connects companies (from startups and tech firms to real estate and consulting agencies) with contract and full-time talent across marketing, sales, customer success, product, AI/data, and operational roles. The platform lists hundreds of remote positions across dozens of countries and supports hiring and scaling teams by offering sourcing, recruiting operations, and candidate placement services. Hire Hangar emphasizes flexible, contract-based engagements and positions itself as a hub for businesses looking to scale quickly and professionals seeking remote opportunities.

📋 Description

• Own and work the ticket queue independently, triaging, diagnosing, and resolving complex issues • Administer Microsoft 365 and Azure/Entra environments, including Conditional Access, Intune, MFA, SSO, and multi-tenant management via CIPP • Manage endpoint security tools including SentinelOne EDR, Huntress MDR/ITDR, and Windows Defender • Monitor and manage email security through Avanan/Harmony, including transition support to Kaseya Inky • Oversee backup and disaster recovery operations using Datto BCDR, Datto Endpoint Backup, and DropSuite • Configure, troubleshoot, and maintain networking environments across Cisco Meraki, Unifi, Aruba, and CheckPoint • Monitor network health and performance using Auvik • Maintain thorough, accurate documentation in Hudu • Support security awareness initiatives via Usecure, including simulated phishing, dark web monitoring, and training campaigns • Manage software licensing through Pax8 • Serve as a senior escalation point for junior support staff, providing guidance and technical mentorship • Maintain clear, professional written and verbal communication with clients and internal teams

🎯 Requirements

• Prior MSP experience is non-negotiable; in-house/internal IT experience alone will not be considered • Strong hands-on administration experience with Microsoft 365 and Azure/Entra • Experience with RMM/PSA platforms such as Syncro, ConnectWise, Autotask, or similar • Hands-on experience with EDR/MDR endpoint security tools • Solid networking competency with Meraki, Unifi, or similar platforms • Ability to independently own a ticket queue with minimal escalation • Clear written and spoken English • Availability during US Central business hours • Full completion of the application form • Ability to record a video as part of the application process • Microsoft certifications such as MS-900, AZ-900, MD-102, or SC-900 are nice to have, not required

🏖️ Benefits

• Competitive pay • Real growth opportunities • Long-term career-building opportunity • Video interview as the first step of the interview process