Part-time Technical Support Specialist

🔥 14 hours ago

🇵🇪 Peru – Remote

⏱ Part Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hireframe

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🎯 Recruiter

👥 HR Tech

Consulting • Recruitment • HR Tech

Hireframe is a staffing company that specializes in providing nearshore and offshore talent to fill mission-critical roles for businesses. They offer on-demand recruitment services, focusing on roles such as Accounting & Finance, Operations & Customer Service, HR & Recruitment, Information Technology, and Sales & Marketing. Hireframe aims to save businesses time and money by staffing remote positions with skilled professionals from locations like Mexico and the Philippines. They offer a flexible recruitment model on a pay-per-hire basis and provide full-time dedicated team members as a service. Business leaders utilize Hireframe as a strategic partner in talent acquisition to meet growth targets and operational efficiency.

📋 Description

• Investigate product issues requiring deeper troubleshooting or coordination beyond frontline support • Use company procedures and diagnostic tools to troubleshoot known product issues • Guide customers through next steps by phone, email, and SMS • Ask diagnostic questions, document findings, and determine appropriate next steps • Own assigned cases through resolution, including customer updates and follow-up • Coordinate customers, service partners, and internal teams to arrange field visits and track outcomes • Escalate complex issues to Engineering with symptoms, troubleshooting completed, and supporting information • Maintain accurate case records in Zendesk, Jira, and other support systems • Identify recurring issues and help improve troubleshooting procedures, documentation, and tools • Collaborate with Customer Experience, Field, and Engineering teams

🎯 Requirements

• 1–2+ years of customer support • Comfortable with phone-based support • Follows procedures well • Handles standard troubleshooting and escalates cleanly • Spanish/English bilingual is strongly preferred • HVAC experience is nice to have, but technical aptitude, critical thinking, and phone skills come first

🏖️ Benefits

• Permanent remote work flexibility • Annual performance bonuses • Dedicated coaches offer an extra channel of support and skill-building • Opportunities for professional growth